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Quicktime issues in AE, deadline looms...halp!

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Mike MacKenzieQuicktime issues in AE, deadline looms...halp!
by on Oct 1, 2014 at 6:52:55 pm

So, I've been using Mavericks for about a month or so, with no issues at all in my AE workflow. I work primarily in AE, and so far so good. Until today.

My MacPro would not recognize a particular mp4 file, nor would AE, Encoder, QT7 Pro nor the latest QT. Had my client re-output to h264, still no dice. They have no issue seeing this file on a similar MacPro, although it is still on Mt Lion (possibly just Lion). Tried booting into Mt Lion, but I got the same error message that the file was unreadable or unsupported. I had my client send me all their QT codecs, which I installed on my mac. Still no dice, with the added bonus of QT 7 now being broken (and of course I didn't back up my original QT codecs folder).

I ran Disk utility on my system & application SSD, and noticed there were quite a few permissions issues relating to h264 components, as well as other stuff. Fixed those. Repeated this process a few times.

Go back into After Effects. The bad file is still bad, both in AE & QT. In addition to this, another file that had worked fine up until now no longer is recognized by After Effects nor Encoder, but WILL be seen by QT. Get Info shows it as Apple Pro Res 422 (HQ), Linear PCM Timecode. Get Info on the original problem file gives little to no info.

So......what can I do to get QT and AE's ability to see files resolved? Any help is greatly appreciated! I am not overly technical, but should be able to muddle through clear advice. Thanks!

Motion Graphics Designer / Art Director
Boston, MA

System:
Mountain Lion on SSD
2 x 2.8 GHz Quad-Core Intel Xeon
NVIDIA Quadro FX 4800
18 GB RAM


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Walter SoykaRe: Quicktime issues in AE, deadline looms...halp!
by on Oct 1, 2014 at 7:31:08 pm

Have you done everything at Troubleshooting QuickTime errors with After Effects CS5, CS5.5, CS6, and CC [link]?

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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Mike MacKenzieRe: Quicktime issues in AE, deadline looms...halp!
by on Oct 1, 2014 at 7:48:44 pm

Hadn't seen that before, I'm on it. Thanks!

Motion Graphics Designer / Art Director
Boston, MA

System:
Mountain Lion on SSD
2 x 2.8 GHz Quad-Core Intel Xeon
NVIDIA Quadro FX 4800
18 GB RAM


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Mike MacKenzieRe: Quicktime issues in AE, deadline looms...halp!
by on Oct 1, 2014 at 8:13:07 pm

Went through everything that applied, same problem.

Motion Graphics Designer / Art Director
Boston, MA

System:
Mountain Lion on SSD
2 x 2.8 GHz Quad-Core Intel Xeon
NVIDIA Quadro FX 4800
18 GB RAM


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Walter SoykaRe: Quicktime issues in AE, deadline looms...halp!
by on Oct 1, 2014 at 8:22:16 pm

QuickTime being broken on a Mac sounds like a pretty deep, systemic problem.

Not what you want to hear, I'm sure, but I'd go buy a new hard drive and do a clean OS and Ae install.

If ProRes still works on your Mavericks boot disk, I'll transcode the troublesome .MP4 to ProRes for you if you can get it to me before EOD, Eastern Time. I'll take Jeff Almasol's lead [link] with his #devforacause initiative -- if you take me up on this, please consider making a donation to a cause that's important to you today.

Walter Soyka
Designer & Mad Scientist at Keen Live [link]
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
@keenlive [twitter]   |   RenderBreak [blog]   |   Profile [LinkedIn]


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Mike MacKenzieRe: Quicktime issues in AE, deadline looms...halp!
by on Oct 1, 2014 at 8:39:43 pm

That's very generous of you to offer, I've got a local pal doing that for me right now. The OS was a clean install on a cleanly wiped SSD about a month ago, and CC was installed around the same time. Everything has been fine until this one file showed up, then my attempts to troubleshoot somehow made it worse. I probably will follow that advice though, as soon as I am able.
thanks again

Motion Graphics Designer / Art Director
Boston, MA

System:
Mountain Lion on SSD
2 x 2.8 GHz Quad-Core Intel Xeon
NVIDIA Quadro FX 4800
18 GB RAM


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Mike MacKenzieRe: Quicktime issues in AE, deadline looms...halp!
by on Oct 1, 2014 at 11:19:46 pm

After downloading 4gb of clips, prores conversion is unreadable as well. I think I'm boned.

Motion Graphics Designer / Art Director
Boston, MA

System:
Mountain Lion on SSD
2 x 2.8 GHz Quad-Core Intel Xeon
NVIDIA Quadro FX 4800
18 GB RAM


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