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MOCHA File Import Error

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Glenn Tak
MOCHA File Import Error
on Sep 6, 2014 at 1:25:48 am

IS anyone else having issues with MOCHA AE importing Quicktime Formats or AVI formats.

Running AE CC14 on a MAC OS10.8.5.

The only thing that opens is if I export my file to an image sequence and reimport. NEVER had this problem in the past and find it unimaginable that Mocha cannot recognize PRORES files?

And talking to ADOBE support… I need to take a Valium before I start that trip down the rabbit hole.

MOCHA opens but I get an error message that either file is corrupt or unsupported format. I have tried a half dozen different codecs at different lengths and resolutions but nothing imports.

What a pain!

TAK

______________________

"Nothing is Easy"
Jethro Tull


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Roland R. Kahlenberg
Re: MOCHA File Import Error
on Sep 6, 2014 at 9:58:27 am

Try importing an image sequence into mocha - no CODEC issues.

HTH
- Roland

TypeGEMs - the Definitive Type Gizmo for AE
http://broadcastgems.com/typegems/

Intensive mocha & AE Training in Singapore and Other Dangerous Locations
Adobe After Effects CC ACE/ACI
Imagineer Systems (mocha) Certified Instructor

http://www.broadcastgems.com/mographintensity_shapestext/


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john perk
Re: MOCHA File Import Error
on Jan 9, 2015 at 1:46:00 am

I am having the same issue and its pissing me off I cant find a solution other than render an image sequence.

I have a huge library of AE uncompressed AVI footage that used to import and track fine but does not anymore. I know its best practice to do that anyways but often there is a unexpected or creative need to track something quickly on the fly.

I think this atarted after one of the After effects CC updates I installed a month ago. I NEVER had this problem in the past as well and the additional operations, file and time mangement has caused disharmony in my workflow and addiction to Valium


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Claude Rozsa
Re: MOCHA File Import Error
on Feb 19, 2015 at 7:35:31 pm

Well we're going to be three taking Valium or Prozac! I just wanted to learn to use Mocha with my new project in AE and here I am stuck with my mp4 clip considered to be corrupted by Mocha although it works fine in AE and PrP! I get the same message whatever clip I choose. I've posted in both website's forums and of course no answers for now!


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Ross Shain
Re: MOCHA File Import Error
on Feb 23, 2015 at 10:09:50 pm

Sorry that you are having issue. Here is a list of supported file formats for mocha:
https://www.imagineersystems.com/support/documentation/#Supported_in_Versio...

If you can point me to your post, I will make sure that the support team responds. Also you can use this link to contact Imagineer Systems for mocha support directly:
https://www.imagineersystems.com/support/contact-support/

Ross Shain
Imagineer Systems
http://www.imagineersystems.com


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Glenn Tak
Re: MOCHA File Import Error
on Jun 1, 2015 at 2:48:22 am
Last Edited By Glenn Tak on Jun 1, 2015 at 2:52:58 am

It's been 9 months since my post. And this problem still hasn't been corrected.

I contacted ImagineerSystem support last September and was told it was a bug that would be looked into and fixed in the upcoming releases of AE and Mocha Ae. 9 months and still not fixed.

For years Mocha AE read all my Quicktime files with no problems and then it stopped. Lousy rotten customer service and attention to a HUGE problem.

No one has the time to export movies as Image Sequences and then reimport just to do a quick track.

Are you guys ever going to do anything to fix this?

T

BTW: Currently running Yosemite and the latest version of Adobe CC. MAC 12 core with no QUICKTIME issues anywhere else.
______________________

"Nothing is Easy"
Jethro Tull


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Martin Brennand
Re: MOCHA File Import Error
on Jun 2, 2015 at 9:34:21 am

Hi Glenn,

Sorry to hear you're still getting issues!

Since you last spoke to us there has been an update to Adobe CC which would have fixed a number of QuickTime problems.

You say you're getting the same issues. Can you please load mocha and tell me what version you see there? You should be able to get the version number from the "About mocha AE CC" box. Is the version 4.0.1?

Also, can you list the current codecs you've tried that are not working? Last time you mentioned ProRes. Is this still the case? Are you also running any Avid or BlackMagic codecs?

Martin Brennand | Product Manager | mocha - Imagineer Systems


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Glenn Tak
Re: MOCHA File Import Error
on Jun 2, 2015 at 4:21:17 pm

I am running the latest After Effects CC 13.2.0.49

Mocha AE 4.0.1 Build 9110
Build Date Sept 16 2014

There is not a single Quicktime codec I have tried that works. Dnx, H.264, Pro Res, Animation,. I have No Black Magic codecs in my system.

I have tried .avi and .wmv files as well and get me the same error message.

And image sequences won't open directly from After Effects. If I select an image sequence in a timeline, go to the animation pulldown menu and select "Track in Mocha AE", instead of opening up the image sequenceI get a NEW PROJECT dialogue window and need to search my hard drives to load.

TAK

______________________

"Nothing is Easy"
Jethro Tull


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Martin Brennand
Re: MOCHA File Import Error
on Jun 2, 2015 at 10:51:35 pm

Okay, then something else is going on here, because all these files (excluding WMV which we definitely do not support) should open correctly.

This could be a simple parsing error. Do you have any special characters in your file path? Can you show me an example full unmodified file path?
Can you try loading a file from a simple directory, like the desktop?

Martin Brennand | Product Manager | mocha - Imagineer Systems


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Glenn Tak
Re: MOCHA File Import Error
on Jun 2, 2015 at 11:22:19 pm
Last Edited By Glenn Tak on Jun 2, 2015 at 11:26:17 pm

When I try to open Mocha AE through the Animation pulldown, Mocha AE opens in the background. It does not show up in front of After Effects. i have to cycle through my open apps to get to it.

Then I get the attached screen.



Image sequences come in fine but Mocha still doesn't come to the forefront like it used to. I have to find it.

I have done tests with a simple .mov from my desktop. No dice



TAK

______________________

"Nothing is Easy"
Jethro Tull


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Martin Brennand
Re: MOCHA File Import Error
on Jun 2, 2015 at 11:28:56 pm

I'm not sure about the window depth issue. We see this on our end too occasionally, which means that After Effects must be fighting for the foreground.

The clip issue however suggests something wrong with the file itself though. Was this from opening it via the desktop? Can you send us the clip in question to test with?

Martin Brennand | Product Manager | mocha - Imagineer Systems


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Mary Poplin
Re: MOCHA File Import Error
on Jun 2, 2015 at 11:46:17 pm

Hi Glenn,

Martin is in and out of the office this week and we'd like to get this resolved for you, can you send me your file and I will test it on my machine? It sounds like you might need to try reinstalling quicktime. That being said, if I can test your file on my machine, I can rule out codec issues.

Please send it to me at maryp@imagineersystems.com

Cheers,
Mary

Mary Poplin
Product Specialist
maryp@imagineersystems.com


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Mick McKinley
Re: MOCHA File Import Error
on Jul 4, 2015 at 11:15:05 pm

I'm having the exact same error. No video formats seem to work. Has any progress been made to resolve this issue?


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Glenn Tak
Re: MOCHA File Import Error
on Jul 4, 2015 at 11:50:19 pm

I had to completely uninstall After Effects and reinstall from scratch. That fixed the issue.

Good luck and Happy 4th~

TAK

______________________

"Nothing is Easy"
Jethro Tull


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Martin Brennand
Re: MOCHA File Import Error
on Jul 6, 2015 at 12:09:34 am

Thanks for the update Glenn. I'm still curious as to what was going on there.

Mick, can you try the same as Glenn and see if that resolves your issue?

If the problem persists, please email support@imagineersystems.com and we'll see if we can help more directly via screen shots etc.

Martin Brennand | Product Manager | mocha - Imagineer Systems


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Mick McKinley
Re: MOCHA File Import Error
on Jul 6, 2015 at 12:26:09 am

Thanks Glenn and Martin, works like a charm.


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Inga Müller
Re: MOCHA File Import Error
on Nov 22, 2016 at 8:48:10 am

Hi there,
I really hope to get some help here.
I have the same problem with Mocha, but the new installation of ae did not solve the problem.
I tried to convert the video file to different files but it does not work ?
Mocha always shows up with a blank project and choosing the file manually shows up the error corrupted or unsupported file. (like on the screenshots of Glenn)
I am working with windows 10 and have installed ae cc2017 now.
Perhaps you can help me :)


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Mary Poplin
Re: MOCHA File Import Error
on Nov 22, 2016 at 5:19:32 pm

With the new mocha Pro 5 plugin, mocha reads off your timeline and you shouldn't experience this issue ever again. But for standalone mocha like mocha AE that ships with AE or mocha Pro the standalone, you need to troubleshoot the following:

There are certain types of codecs and file types that the standalone mocha does not support, usually native, unprocessed codecs off of cameras and AVIs on Windows. You may need to convert the file to something mocha supports, such as quicktime or an image sequence. If your screen is black or white for clips but not for images, it is most likely the codec for the movie files that is causing the issue.

Keep in mind the Codec is not the same thing as the file type; a codec is the type of compression (ProRes, Animation), the file type is a container (AVI or MOV).

View Documentation: supported file list: http://www.imagineersystems.com/support/documentation/#File_Formats

Other troubleshooting tips:
  • Double-check that your quicktime drivers, codecs, and video card drivers are up to date, and that quicktime can open the file.
  • Try changing your codec to a more widespread codec. Usually any other quicktime format like animation, h.264, or JPEG compression should work, or another type of common .avi compression.
  • If the footage loads in quicktime but not in mocha, try converting the clip to a file we know for sure that mocha recognizes, like a TIFF or JPEG sequence, to test and make sure that mocha is running properly.


Make sure of the following when converting to an image sequence:
  • The frame rate, aspect ratio and dimensions are the same as the original footage.
  • If you are creating proxy footage, make sure the aspect ratio and frame rate are the same.
  • If you are using a particular bit depth, make sure you convert to the same depth if you are using the footage for rendering inside mocha
  • If using compressed footage, don’t set the compression too low, as this will create artifacts that may hinder tracking and roto.
  • Make sure mocha supports the sequence you are converting to!
  • If you would prefer to convert to a movie clip format then we recommend a standard format that QuickTime would understand, such as Animation.


If users have security concerns and do not want to use Quicktime on Windows, but still want access to .MOV and .MP4 codecs, we recommend that they uninstall QuickTime Player, and install only the QuickTime Essentials part of the package. This substantially reduces the attack surface and reduces QuickTime to the status of a faceless library on their system which will only be used inside of other software for codec decoding. For v5 users, the mocha Pro 5 Plug-in option is the ideal solution because it has no dependency on QuickTime and reads the image data right out of the host’s timeline. For users who are unable to upgrade to mocha Pro 5 the Plug-in, installing the codecs alone will help solve some of the problems users are encountering with Quicktime on Windows.

If you have trouble installing only the quicktime essentials, try this method:
  • Fully uninstall Quicktime and delete any Apple folders left on your machine for a clean uninstall.
  • Reinstall using the full installation option with the player installed as well.
  • In your program management configuration panel, select the uninstall option and ask Quicktime to be “modified.”
  • Uninstall Quicktime Player only but keep the full library of codecs you need to read .MP4 and .MOV files.


If you have any more questions, the fastest way to get help is to contact mocha support here: http://www.imagineersystems.com/support/contact-support/

Cheers,
Mary

Mary Poplin
Product Specialist
maryp@imagineersystems.com


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Glenn Tak
Re: MOCHA File Import Error
on Nov 22, 2016 at 5:52:50 pm

A few months ago one of the Techs at Imagineer finally solved this issue for me.

It had to do with MacKeeper and the Binary Cutter function which apparently removed a needed resource for Mocha.

I would re-install After Effects and Mocha would work. Once I ran MacKeeper with the Binary Cutter function Mocha would cease to function properly and I would get the issues I listed in my first few posts.

I have disabled the Binary Cutter function in MacKeeper and have since had no problem with Mocha.

There is no way in a hundred years I would have been able to track down this issue. It was only after a year and half of correspondence with Imagineer that finally one Tech had the answer.

I hope this helps.

______________________

"Nothing is Easy"
Jethro Tull


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Mary Poplin
Re: MOCHA File Import Error
on Nov 22, 2016 at 6:07:17 pm

That's definitely a pretty obscure conflict, we will be on the lookout and let users know not to use "Binary Cutter" in mackeeper and mocha together.

Thank you,
Mary

Mary Poplin
Product Specialist
maryp@imagineersystems.com


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Chris Sully Cortez
Re: MOCHA File Import Error
on Apr 3, 2017 at 7:04:45 pm

I am currently experiencing this exact issue on my windows 10 computer NOT a macbook..... any idea what to do? I'm running the latest version of Adobe After Effects CC so I'm really not sure what to do. I don't have 'binary cutter'.


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Ross Shain
Re: MOCHA File Import Error
on Apr 3, 2017 at 8:30:57 pm

In general if Mocha AE does not support your media file, best advice is to use sequential frame exports such as tif or jpeg).
See tech note:
http://www.imagineersystems.com/support/support-faq/#why-is-my-footage-blan...

Please note that Mocha Pro plug-in once and for all solves this "unsupported" media issue as it uses the Adobe host media engine.

Ross Shain
Imagineer Systems
http://www.imagineersystems.com


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Daniel Hetherington
Re: MOCHA File Import Error
on Apr 5, 2017 at 7:54:15 pm

Same issues here. Started having the issues with one of AE's updates. QuickTime is up to date. I will try to completely reinstall AE.


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