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stefano fiori
Macpro suddenly shuts down while AE exporting...
on Dec 30, 2013 at 11:49:07 am

Hello everybody,
My main editing Macpro is having troubles in these days.
It suddenly shuts down while After Effect cs6 is exporting an apple pro res hq from .mts (Avchd) footage.
OSx 10.6.8; intel core i7 3,10 ghz; ati radeon hd 5770.
Any idea?
Thank you so much!


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Ridley Walker
Re: Macpro suddenly shuts down while AE exporting...
on Dec 30, 2013 at 4:27:51 pm

Hmm, there aren't any Mac Pro's with i7s, the Mac Pro uses Xeons.

In any case, it may be that the computer is shutting down from overheating to protect the processors.

Check for dust and make sure the computer has good ventilation.


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Todd Kopriva
Re: Macpro suddenly shuts down while AE exporting...
on Dec 30, 2013 at 5:49:51 pm

Ridley is right to check for causes of overheating. Also, check to make sure that your power supply is adequate. I find that many people don't have adequate power supplies for their GPUs, and this only becomes an issue when the GPU is being exercised.

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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Ridley Walker
Re: Macpro suddenly shuts down while AE exporting...
on Dec 30, 2013 at 7:09:55 pm

[stefano fiori] "OSx 10.6.8; intel core i7 3,10 ghz; ati radeon hd 5770."

Just noticed the 10 GHz, Wow!

If you are overclocking a Hacintosh there's the problem. I don't know of any current CPU capable of that speed. That would require serious cooling ;)


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stefano fiori
Re: Macpro suddenly shuts down while AE exporting...
on Dec 30, 2013 at 8:17:55 pm

Thank you Ridley and Todd.
I didn't overclock the CPU actually, but yes is a 2 years old hackintosh and it's the first time I have that kind of troubles.
I'm gonna pay attention to the power supply, clean fans and check if heat grows during the real first seconds of rendering before the 'bang'.
what about graphic card? is it not involved in the rendering processing?
Thank you again


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David Aldridge
Re: Macpro suddenly shuts down while AE exporting...
on Jan 5, 2014 at 8:27:47 pm

I had a crashing situation, sudden shut down on a PC... did all things mentioned above...it ended up being the firewall zonealarm. Not only did the firewall cause the crash, it was slowing things down too. Just in case the others things don't work ...

CC complete plan. I7 2600 16g ram SSD GTX 460


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stefano fiori
Re: Macpro suddenly shuts down while AE exporting...
on Jan 6, 2014 at 3:51:32 pm

After a deep cleaning session everything runs smoothly.
so, heat was the key.
Thank you dudes.


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