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Dragging causes After Effects to lock up

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Tim ReidDragging causes After Effects to lock up
by on Nov 17, 2013 at 11:09:27 pm

Hi folks,

I'm at my wits end with a seeming bug in After Effects. When I drag items in the project window (either to the timeline, a comp button or just within the window - i.e. to a folder) the whole application locks up.

Force Quitting and restarting gets me back in but it's a waste of time and if I've forgotten to save then I lose work. Dragging's so ingrained I often do it without thinking and there are some things I don't know how to do without it (like putting items into folders)

It doesn't seem to happen on a freshly restarted computer, but once it's happened once it's consistent. Here's a video I made showing it happening.

One clue - the save dialogue seems to pop up briefly as it happens.

System info:
After Effects
Late 2013 MacBook Pro Retina, 16GB RAM, 1TB SSD system drive and media and caches on an external Thunderbolt drive. (I saw the same bug before I recently upgraded my MacBook Pro too)

I've filed a bug report but any pointers most welcome!



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Walter SoykaRe: Dragging causes After Effects to lock up
by on Nov 18, 2013 at 3:31:37 pm

I'd suggest you reset your preferences. Hold Ctrl+Alt+Shift (Windows) or Command+Option+Shift (Mac OS) while the application is starting.

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
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Tim ReidRe: Dragging causes After Effects to lock up
by on Nov 21, 2013 at 7:09:33 pm

Thanks Walter - I've tried this and it hasn't fixed the lock up I'm afraid...

Any other ideas welcome!


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