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Adobe Application Manager keeps wrongly treating me like a cloud customer

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Craig Wall
Adobe Application Manager keeps wrongly treating me like a cloud customer
on Aug 28, 2013 at 4:38:04 am

I was a cloud customer until Adobe's new recent policies. I uninstalled the cloud version, purchased the CS6 Master Collection and installed it.

But at some point the Application Manager got updated and now it keeps thinking I'm a cloud customer.

It tells me my Cloud subscription has expired 51 days ago and I only live by the grace of Adobe. How can I can this nonsense to stop?

Life is full of funny particles.


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Todd Kopriva
Re: Adobe Application Manager keeps wrongly treating me like a cloud customer
on Aug 28, 2013 at 5:01:16 am

The folks on this forum can help you:
http://forums.adobe.com/community/creative_cloud

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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Craig Wall
Re: Adobe Application Manager keeps wrongly treating me like a cloud customer
on Aug 28, 2013 at 5:04:18 am

Todd, my experience with Adobe's customer support has beat down my hope in humanity far too many times. I know that is far removed from your personal professionalism, but it's a pervasive reality I've seen for over a decade.

I'll throw out a request for help as wide a net as possible.

Life is full of funny particles.


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Todd Kopriva
Re: Adobe Application Manager keeps wrongly treating me like a cloud customer
on Aug 28, 2013 at 4:15:55 pm

I understand. But don't dismiss going to that forum. It's not tier-1 support agents there.

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
---------------------------------------------------------------------------------------------------------


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Craig Wall
Re: Adobe Application Manager keeps wrongly treating me like a cloud customer
on Aug 28, 2013 at 6:50:53 pm

I posted there last night and so far haven't received any viable solution.

Life is full of funny particles.


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