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After Effects CC freezing and error

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Aaron Barton
After Effects CC freezing and error
on Aug 16, 2013 at 10:56:33 pm

Im running into a problem with AE CC where it freezes and gives me this error. Any help would be much appreciated.





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Roland R. Kahlenberg
Re: After Effects CC freezing and error
on Aug 17, 2013 at 12:13:36 am

Looks like a source clip that is corrupted. More info here - http://myleniumerrors.com/2008/12/14/86-2/.

You will want to google "error 86 :: 2" to gather other sources.

HTH
RoRK

Intensive mocha & AE Training in Singapore and Other Dangerous Locations

Imagineer Systems (mocha) Certified Instructor
& Adobe After Effects CS6 ACE/ACI


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Roland R. Kahlenberg
Re: After Effects CC freezing and error
on Aug 17, 2013 at 12:25:38 am

1) BTW, is the error appearing consistently for a particular clip or for others as well?

2) Try replacing the error-prone clip with another source to see if indeed it is the clip. If the clip is indeed a dud, replace it with another copy is ideally from another HD location.

More info will be good -
1) what are you doing when this error occurs?
2) what effects, masks, transforms are applied?
3) does the error occur when the layer is solo-ed?
4) does the error occur at a specific time in the timeline?

Cheers
RoRK

Intensive mocha & AE Training in Singapore and Other Dangerous Locations

Imagineer Systems (mocha) Certified Instructor
& Adobe After Effects CS6 ACE/ACI


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Aaron Barton
Re: After Effects CC freezing and error
on Aug 17, 2013 at 2:25:34 pm

The error appears consistently for all quicktimes recently, Ive tried replacing with other clips that are quicktime, they all have a tendency to cause error.

1. The error has occurred when no other programs are running; an im just scrubbing my playhead
2. No effects, masks, or tranforms
3. The error occurs with it soloed and not soloed
4. No specific time in comp does error occur.

Thank you so much for the help.

AE6 does not have this problem with quicktimes. Sometimes when I'm running CC I get another error that calls the quicktime a "MOoV" file? With TIFF sequences I'm fine, but that's alot of transcoding in the middle of a project.

I have uninstalled and reinstalled AE CC, also reinstalled my AJA drivers. I'm running OSX 10.8.2

Thanks again for responding.


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Roland R. Kahlenberg
Re: After Effects CC freezing and error
on Aug 17, 2013 at 3:05:47 pm

Try these steps:

A) Ensure that you have the latest updates.
Test the clips. If problem persists -
B) Delete Preferences -press CTRL+ALT+SHIFT
Test the clips. If problem persists -

Try this -
1) Hit the SHIFT key and hold it down THROUGHOUT the steps UNTIL
2) Go to Edit Menu and select Preferences>General
3) Once you are in the Prefs dialog window, ensure that you can see the item SECRET at the bottom of the Prefs List
4) Release SHIFT key.
5) Select the Secret at the bottom of the list. Switch on Disable Layer Cache.
Test the clips.

Report back.

Good Luck
RoRK

Intensive mocha & AE Training in Singapore and Other Dangerous Locations

Imagineer Systems (mocha) Certified Instructor
& Adobe After Effects CS6 ACE/ACI


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Todd Kopriva
Re: After Effects CC freezing and error
on Aug 17, 2013 at 3:45:39 pm

See this:
http://blogs.adobe.com/aftereffects/2013/08/solutions-for-problems-with-qui...

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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