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Creative Cloud Q&A

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Steve Forde
Creative Cloud Q&A
on May 7, 2013 at 10:12:28 pm

Going to put myself out there and answer questions as best I can here on the COW. No question is a bad one as my intent is to frankly get rid of some of the FUD (Fear, Uncertainty and Doubt) that I have seen since we made the announcement. Also - i'm at a conference at the moment so my response time might be a little delayed - will do my best.

First - Connectivity

You don't run the apps in a browser. You don't need to store your media in Creative Cloud. With your subscription you install them the exact same way you did before, and work with them exactly the same as before. It will invisibly call home 1 time per month to find out if your subscription is still valid.

Obviously there may be situations where connectivity isn't present - at which point there is a current grace period of 99 days where everything works as normal until it can connect again. In fact - this will be expanding to an even longer period of time (180 days).

IF you work in an enterprise with zero connectivity - there are tools that come with enterprise licenses of Creative Cloud which make this process work and not require any internet access on the workstations.

More soon - have to go back to conference.

Steve Forde
Adobe Systems Inc.


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Angelo Lorenzo
Re: Creative Cloud Q&A
on May 7, 2013 at 11:13:41 pm

Thank you for jumping into the forums Steve.

A few questions. I hear that, starting with CS6, you'll have access to all major versions of Adobe apps. Will there be a "rollback" install or will we be able to install an old version side-by-side?

What are the details on Creative Cloud for teams? I hear that old volume licensing use to include two installs per mac/pc per license (4 total) while the Creative Cloud license is two active installs across the board. Is this set in stone or will there be some flexibility for volume customers? If this is so, it basically doubles the cost for volume users.

During the keynote, there were hints that some CPU intensive features like AE's rotoscope refine edge may be processed in the cloud one day. Is Adobe's stance to have some fallback to the user's CPU? It would be a shame if some features were cloud connected round-the-clock.

For small volume/hobbyists, will there be any kind of activation tools for those who are deep behind firewalls or have limited/no connectivity? For enterprise customers it seems there is some wiggle room but it leaves a lot of people out.

Granted a change in business models shakes everyone up and I'm sure Adobe didn't come to this decision lightly. I also know it's Adobe's policy not to comment on any future business related matters but I hope Adobe takes customer feedback into account when it comes to possibly offering perpetual licenses again or some level of free availability so once paying customers can access archived projects.

I can only assume the "elements" versions of products will be beefed up to pick up the slack of those hobbyists or business people who open and use Adobe products rarely.
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Todd Kopriva
Re: Creative Cloud Q&A
on May 7, 2013 at 11:26:11 pm

I'll leave the questions about computation in the cloud to Steve, since I know he likes those questions. But I'll take the others:

> A few questions. I hear that, starting with CS6, you'll have access to all major versions of Adobe apps. Will there be a "rollback" install or will we be able to install an old version side-by-side?


It will work much the same as it does now, with you able to run After Effects CS5 and CS6 side by side. You could also run After Effects CS6 (11.0) and CC (12.0) side by side.

You can choose if and when to download and install each version.

> For small volume/hobbyists, will there be any kind of activation tools for those who are deep behind firewalls or have limited/no connectivity?


If you have an annual subscription, you only need to connect to the Internet once every several months. Specifically, the software tries to connect once per month; if it fails, it enters a grace period mode where it begins counting down the number of days before it _must_ connect or terminate the activation. The grace period for annual subscriptions is now 99 days; we're soon going to bump that to 180 days.

So, as long as you can connect briefly twice a year, you're fine.

> I hope Adobe takes customer feedback into account when it comes to possibly offering perpetual licenses again or some level of free availability so once paying customers can access archived projects.


If it's a paying customer that you're referring to, then why the need for free availability? Do you mean someone who used to pay and stopped? If so, then that person could pay a $19.99 single-application subscription for the month when they needed to restore use of the software. Or just use the 30-day free trial version, which still exists and is still fully functional.

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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Ridley Walker
Re: Creative Cloud Q&A
on May 7, 2013 at 11:49:42 pm

I'm pleased to read some reasoned discussion regarding the change to Adobe's sales model. Its understandable that many users are concerned, this is a substantial change to the way we've done business with Adobe over the last few decades.

I'm not entirely comfortable with the idea that I won't own the software I use to create my own work, and therefor need to connect to Adobe for authorization to modify my own product. Though in practice this may not be a real issue as long as we can connect and Adobe maintains a policy of allowing lapsed subscribers to use the 30 day trial version.

My discomfort is amplified when I reflect on my experiences with Adobe's Customer Service – a real oxymoron. I've been on hold for hours, been disconnected, misdirected, done the on-line chat for hours-at-a-time without resolution. Customer Service doesn't talk to Sales and passes the buck. Sales don't talk to Customer Service so you're stuck in a loop transferred from pillar-to-post and back.

Todd and Steve's presence and contributions to these forums are the exception, they are open, responsive and very helpful. Todd and Steve, you should try contacting Customer Service and learn what most of us experience.

I'm sure I'll subscribe eventually, perhaps a bit reluctantly since I do feel Adobe has left us no other option for moving forward with their products. It does seem as though we're being corralled and prodded to work the way Adobe wants us to.

I've got my Illustrator '88 disk still and have purchased (and budgeted for) every upgrade to the CS Suite. The cost is not the issue for me as I'll likely save a few dollars, not owning the tools I work with every day – that rubs me the wrong way.


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Doyle Lewis
Re: Creative Cloud Q&A
on May 8, 2013 at 1:51:36 pm

First I just want to say thank you Ridley and Todd for taking the time to explain these features. I love every feature the creative cloud has to offer. When I first heard about the cloud I was super excited that updates would now come throughout the year. That I could have my hands on the latest and greatest, the day that it came out! My problem is the feature it lacks, I.E. a perpetual license of any sort. I get that there is a grace period and I get that you can pay for an app you really need for $20. But as a young videographer with tons of student loans to pay. $600 a year, nearly double an annual upgrade in the CS model if i remember correctly, is far too steep. The $300 to $400 dollar upgrade a year was a reasonable model for me. It was hard, but reasonable and worth always having the software there for me to practice new techniques and improve my craft. So what i'm saying is I understand why Adobe is doing it this way. It makes great sense for them, it just doesn't make sense for me. If it were just me out there who felt this way then i would just say, "well that's a bummer for me" and I'd have to be okay with it, but the fact is, it is not just me. There are a lot of people who cant swing this sort of cash only to have their tools disappear after a year and 99 days. I like Adobe and I think they make the best products out there, I am just sad that i wont get the privilege to continue being their customer anymore.

Doyle Lewis, Assistant Videographer

thinkck.com


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Doyle Lewis
Re: Creative Cloud Q&A
on May 8, 2013 at 2:21:36 pm

Sorry i meant to say Steve and Todd. Although Ridley your input was also helpful.

Doyle Lewis, Assistant Videographer

thinkck.com


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Greg Andonian
Re: Creative Cloud Q&A
on May 9, 2013 at 5:39:50 am

[Todd Kopriva] Do you mean someone who used to pay and stopped? If so, then that person could pay a $19.99 single-application subscription for the month when they needed to restore use of the software.

If they only need to open one app, that's fine. But what if they need to use more than one app? What if somone needs access to a Premiere Pro CC Project that has AE comps dynamically linked to it? Downloading the 30-day trial won't work in this case, since there's no Creative Suite available with the new versions.

I do not- repeat, DO NOT want to have to pay for a month of full-blown Creative Cloud just to make a few changes if something like this comes up.

I really wish Adobe would keep the Creative Suites going for people who don't want to do the cloud model. Aside from giving us a perpetual licensing option it would also give the Cloud users a way to access their old projects if they leave, by making a free trial available that has everything they need.

______________________________________________
"Up until here, we still have enough track to stop the locomotive before it plunges into the ravine... But after this windmill it's the future or bust."


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Todd Kopriva
Re: Creative Cloud Q&A
on May 9, 2013 at 4:52:57 pm

> If they only need to open one app, that's fine. But what if they need to use more than one app? What if somone needs access to a Premiere Pro CC Project that has AE comps dynamically linked to it? Downloading the 30-day trial won't work in this case, since there's no Creative Suite available with the new versions.


Yes, it would work. You could subscribe to just After Effects and Premiere Pro for this purpose.

Dynamic Link works between applications without requiring the suite, as of CS6.

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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Greg Andonian
Re: Creative Cloud Q&A
on May 10, 2013 at 1:10:42 am

[Todd Kopriva] Yes, it would work. You could subscribe to just After Effects and Premiere Pro for this purpose.

I checked the membership plans, and there's no plan available that would let you subscribe to "Just Premiere and After Effects". There's the single-app plan, and then there's the all-apps plans.

Unless you're saying you can do two individual subscriptions at the same time, and suggesting that this could be done in a situation like the one I described. But if you do the single-app twice, just for one month, that's going to be 30 dollars for each app- so 60 dollars just to make a few changes. I don't like the sound of that one bit.

______________________________________________
"Up until here, we still have enough track to stop the locomotive before it plunges into the ravine... But after this windmill it's the future or bust."


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Jason Jantzen
Re: Creative Cloud Q&A
on May 10, 2013 at 2:51:00 am

I think Todd is alluding to what is coming, not what's available now.

I'd love to see an a la carte kind of deal. Or even a "video cloud".

Jason Jantzen
vimeo.com/jasonj


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Todd Kopriva
Re: Creative Cloud Q&A
on May 10, 2013 at 2:57:45 am

No, Greg understood me correctly.

If I were in the position of needing to do work with the software but I had let my subscription lapse, I'd invoice the client for the subscription for that month, just like I would invoice for any other resource that I needed to do the work.

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
---------------------------------------------------------------------------------------------------------


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Jason Jantzen
Re: Creative Cloud Q&A
on May 10, 2013 at 3:01:29 am

I took some surveys a few months back that asked if I would be interested in something like a "video cloud membership" as well as a "design" and other variations. I thought it sounded like a great idea. So no future plans for discounted cloud plans where you choose what software you'd like to use instead of the whole thing?

Jason Jantzen
vimeo.com/jasonj


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Todd Kopriva
Re: Creative Cloud Q&A
on May 10, 2013 at 3:04:18 am

> I took some surveys a few months back that asked if I would be interested in something like a "video cloud membership" as well as a "design" and other variations. I thought it sounded like a great idea. So no future plans for discounted cloud plans where you choose what software you'd like to use instead of the whole thing?


Such a thing may happen in the future. It is not part of the current offerings.

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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Atticus Culver-Rease
Re: Creative Cloud Q&A
on May 9, 2013 at 6:10:29 pm

Thanks for being willing to answer some questions, hopefully I'm not too late to the party with this one. Personally I'm not one of the people who thinks the sky is falling due to the move to Creative Cloud, and I think even with the new pricing and subscription model that Adobe's tools are still a great value and I know I'll be moving to CC once it's released. But what I'd like to hear is why you think the Creative Cloud model is good for your pro video users?

It's pretty obvious that the CC model benefits Adobe in a number of ways, but I'm not convinced that it benefits your users much. Getting access to all the Adobe apps that I don't need doesn't strike me as much of a benefit. You threw in some cloud storage... okay that's nice I guess, but I already have Dropbox. Behance integration... nobody cares. Bug fixes and new features will get rolled out faster... well maybe they will, but there's no guarantee, and we now have to pay whether we think the new features are any good or not if we want to keep working. It just seems that even though I like and trust Adobe and have generally thought nothing but warm happy thoughts about your company over the nearly 20 years that I've been using your products that I'm not seeing what the upside is for me in the switch to the CC subscription model, and I'm surprised at that.


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Erik Lindahl
Re: Creative Cloud Q&A
on May 10, 2013 at 5:51:40 am

I've got a few pretty straight forward questions:

1. Creative Cloud allows you to use two installations on two different computers per license concurrently. A question here though is with a Creative Cloud for Teams license if you are allowed the above but for two different individuals on two different computers with-in the team?

2. The pricing seems quite off in Sweden. In th US the price for a team licens is $840 per year, in Sweden roughly $1200 per year. Why the insane premium over here? Doesn't make any sense to me.

3. Is it possible to download a .dmg of each install? This would be great for people with random acess to Internet or slow connectivity.


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Roland R. Kahlenberg
Please use the appropriate COW Forums for Adobe CC issues/Qs
on May 10, 2013 at 11:42:28 pm

There are TWO new forums created specifically for such threads/posts -
http://forums.creativecow.net/adobecreativecloud
AND
http://forums.creativecow.net/creativeclouddebate

I believe we'll all get better mileage at the appropriate forum. Let's stick to AE CC posts, for any cloud threads/posts in this forum.

Cheers
RoRK

Intensive mocha & AE Training in Singapore and Other Dangerous Locations

Imagineer Systems (mocha) Certified Instructor
& Adobe After Effects CS6 ACE


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