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Cannot save, export, import or open in After Effects CS4

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Reece Arratoonian-Walker
Cannot save, export, import or open in After Effects CS4
on Apr 25, 2013 at 4:38:48 pm

Hi,
When ever I try to open After Effects CS4, it crashes with the code (0 :: 42), so I create a new preferences file and then it opens fine. But the real problem is that I cannot save, export, open or import on any project.

I press save as, then the loading icon on the mouse shows for about 1 second. Then nothing happens. This is the same for the save and open feature. Also it happens when trying to export - the export menu shows up but when I click OK it does nothing. The menu closes but does nothing. When I try to import a file, its says "After Effects Error: Error Whilst Importing (2)". This happens as soon as I press "Import > File". No menu to select file or anything. I can drag and drop files in, but when trying to play them back nothing shows,
I do not know what is happening and I need help.

Sorry for such a long message, but I cannot fix it.
Thanks,
Reece


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Todd Kopriva
Re: Cannot save, export, import or open in After Effects CS4
on Apr 25, 2013 at 6:40:41 pm

Have you installed the bug-fix updates for CS4?

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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Reece Arratoonian-Walker
Re: Cannot save, export, import or open in After Effects CS4
on Apr 28, 2013 at 3:20:57 pm

I've just tried it and it worked! Thanks, I never would have guessed it!


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