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CS6 Production Premium installation issue

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James HoppeCS6 Production Premium installation issue
by on Mar 21, 2013 at 10:45:39 pm

This is an upgrade to a CS5 system. The install is hanging at the C++ installation sequence. This happens even after a restart of the computer system. Any ideas for a fix?

James Hoppe
WILX-TV
Engineering


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Tom DaigonRe: CS6 Production Premium installation issue
by on Mar 21, 2013 at 11:30:32 pm

You might want to use the Adobe Cleaner to remove CS5 completely (unless you need to retain it for some reason).

http://www.adobe.com/support/contact/cscleanertool.html

Tom Daigon
PrP / After Effects Editor
http://www.hdshotsandcuts.com





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Todd KoprivaRe: CS6 Production Premium installation issue
by on Mar 22, 2013 at 2:40:09 pm

Bring questions and issues about downloading, installation, and activation to this forum, where Adobe staff can help you.

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Todd Kopriva, Adobe Systems Incorporated
After Effects quality engineering
After Effects team blog
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James HoppeRe: CS6 Production Premium installation issue
by on Mar 22, 2013 at 3:23:36 pm

Will do. Sorry I missed that forum earlier.

James Hoppe
WILX-TV
Engineering

edit: I don't have an Adobe login so I cannot post there. Since I personally don't USE Adobe products anymore . . .

This is a Win7 Pro system with all of the MS updates done.


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James HoppeRe: CS6 Production Premium installation issue
by on Mar 22, 2013 at 3:22:58 pm

This is being installed as an upgrade, and I want to give hte users a few days to migrate their settings from CS5 to CS6 since apparently 6 doesn't import them from previous versions.

James Hoppe
WILX-TV
Engineering


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