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Trapcode error, multiple computers with same serial

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michele jewettTrapcode error, multiple computers with same serial
by on Feb 21, 2013 at 7:08:30 pm

I am experiencing a very frustrating issue while using Adobe After Effects CS5 with the Red Giant Trapcode Suite. When using After Effects, I keep getting an error that reads:

" [Computer02] is using the same serial number. Please re-install the plug-in with a unique serial number."

Although 'computer02' and my computer are in the same network, we both have unique and legal serials for our trapcode suites and After Effects. I have tried uninstalling Trapcode on both and reinstalling. We even got a third serial and installed it on one of the computers but we are still getting this error.

Any help would be hugely appreciated!


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Ridley WalkerRe: Trapcode error, multiple computers with same serial
by on Feb 21, 2013 at 7:52:45 pm

Since this product is managed and sold by Red Giant, I suggest you contact their support and open a ticket.

http://www.redgiantsoftware.com/support/faq/product-specific/trapcode-parti...


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Joseph W. BourkeRe: Trapcode error, multiple computers with same serial
by on Feb 21, 2013 at 7:59:32 pm

I don't know whether this will help, but here's some information straight from Red Giant Software:

http://www.redgiantsoftware.com/support/faq/product-specific/trapcode-parti...

It's oriented toward the Mac - you don't say which platform you're on, but it might lead you to an answer. Have you contacted Red Giant Software about this? Their tech support is quick and excellent.

Joe Bourke
Owner/Creative Director
Bourke Media
http://www.bourkemedia.com


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Nello SantillanaRe: Trapcode error, multiple computers with same serial
by on Nov 20, 2013 at 5:15:27 pm

Hello,

How are you?, You could help in this issue? ... It happens exactly the same, thanks


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Manny AlvarezRe: Trapcode error, multiple computers with same serial
by on Aug 31, 2015 at 10:23:14 pm

I do not know if you resolved this... I was able to solve it deleting the preferences on mac. LIB>pref and deleted the trapcode ones... Also went to the shared folder and deleted the trapcode folder.... and reseted After effects preferences using comm+opt+Shift. while opening the program.
When I tried to install trapcode it showed like a trial and I was able to put our second serial.... it worked like a charm. now we can use our 2 serials.
I hope this helps.


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Hein PotasRe: Trapcode error, multiple computers with same serial
by on Nov 10, 2016 at 8:25:02 am

Where is this "Shared Folder" you speak of?
I'm trying to re-register my Red Giant products with a new licence, but every time I try to reinstall, the old serials are already there and submitting the new serial does nothing.
Tried following your instructions but I cannot seem to locate this shared folder.


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