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After Effects is freezing during audio render

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Megan Heck
After Effects is freezing during audio render
on Nov 20, 2012 at 10:07:18 pm

Hello All,
I am trying to listen to the audio on my timeline in after effects, and I am using the option where you hold down command and scrub through with the mouse. The only problem is as soon as I do that After Effects freezes and crashes.

Please help


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Dave LaRonde
Re: After Effects is freezing during audio render
on Nov 20, 2012 at 11:01:07 pm

The most common cause for audio woes in AE is the wrong kind of audio file. AE simply does NOT work will with any kind of compressed audio, like Mp3 or AC3. Convert to either wav or aiff files and life gets better.

Dave LaRonde
Former Sr. Promotion Producer
KCRG-TV (ABC) Cedar Rapids, IA


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Vishesh Arora
Re: After Effects is freezing during audio render
on Nov 21, 2012 at 7:09:44 am

Megan

Convert mp3 to wav in Goldwave. Its a Shareware.

Vishesh Arora
3D and Motion Graphics Artist
Films Rajendra

Blog:
http://digieffects.wordpress.com

Demo Reel(3D):







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Tero Ahlfors
Re: After Effects is freezing during audio render
on Nov 21, 2012 at 8:06:42 am

[Vishesh Arora] "Convert mp3 to wav in Goldwave. Its a Shareware."

Or Adobe Media Encoder, because you probably have that already.


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Megan Heck
Re: After Effects is freezing during audio render
on Nov 21, 2012 at 12:34:34 pm

Hey guys thanks for the input, my file is already a .wav file. I am running CS6, everything is updated. I'm also on a mac, but I not sure that makes a difference. I need to hear the audio in after effects to complete my project.


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Walter Soyka
Re: After Effects is freezing during audio render
on Nov 21, 2012 at 1:39:14 pm

[Megan Heck] "I am trying to listen to the audio on my timeline in after effects, and I am using the option where you hold down command and scrub through with the mouse. The only problem is as soon as I do that After Effects freezes and crashes."

Holding Cmd while dragging the CTI scrubs both audio and video; holding Cmd and Opt while dragging the CTI scrubs audio only.

Try holding Cmd and Opt to scrub and see if that still crashes. If it works, you can rule out the audio as the problem and we can continue troubleshooting. If it doesn't work, let's talk a bit about what else is on your timeline.

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog - What I'm thinking when my workstation's thinking
Creative Cow Forum Host: Live & Stage Events


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Megan Heck
Re: After Effects is freezing during audio render
on Nov 21, 2012 at 2:19:54 pm

It still crashed when I held cmd + opt and scrubbed through.


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Walter Soyka
Re: After Effects is freezing during audio render
on Nov 21, 2012 at 2:22:49 pm

[Megan Heck] "It still crashed when I held cmd + opt and scrubbed through."

Next step for troubleshooting is to try to narrow down what's causing the crash. Turn all the layer's audio off and scrub. Turn them back on one and a time until it crashes.

If it crashes right away, create a new project with no audio and try to scrub.

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog - What I'm thinking when my workstation's thinking
Creative Cow Forum Host: Live & Stage Events


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Megan Heck
Re: After Effects is freezing during audio render
on Nov 21, 2012 at 2:27:09 pm

I have one layer of audio, when I turned it off its scrubbed fine. When I turned it back on it crashed.


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Walter Soyka
Re: After Effects is freezing during audio render
on Nov 21, 2012 at 2:30:24 pm

Try transcoding to AIFF with Adobe Media Encoder.

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog - What I'm thinking when my workstation's thinking
Creative Cow Forum Host: Live & Stage Events


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Megan Heck
Re: After Effects is freezing during audio render
on Nov 21, 2012 at 2:32:56 pm

I converted it to an .aif and and it still crashed.


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Walter Soyka
Re: After Effects is freezing during audio render
on Nov 21, 2012 at 2:44:15 pm

If you create a new project and import unrelated audio in, can you scrub that or does that crash as well?

Have you tried clearing the disk cache or restoring preferences?

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog - What I'm thinking when my workstation's thinking
Creative Cow Forum Host: Live & Stage Events


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Megan Heck
Re: After Effects is freezing during audio render
on Nov 21, 2012 at 2:45:45 pm

I created a new project and imported a different audio file and it still crashed. I have not tried those two things. But i will


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Walter Soyka
Re: After Effects is freezing during audio render
on Nov 21, 2012 at 3:27:05 pm

What are your audio preferences?

Walter Soyka
Principal & Designer at Keen Live
Motion Graphics, Widescreen Events, Presentation Design, and Consulting
RenderBreak Blog - What I'm thinking when my workstation's thinking
Creative Cow Forum Host: Live & Stage Events


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Megan Heck
Re: After Effects is freezing during audio render
on Nov 21, 2012 at 2:48:16 pm

I cleared the disk cache and restored, still crashed.


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Dave LaRonde
Re: After Effects is freezing during audio render
on Nov 21, 2012 at 5:40:56 pm

If your machine isn't working even when properly scrubbing an aiff file, it has more fundamental problems than we can diagnose with a simple, "it isn't working, what do I do?"

We'll need additional information, and you can give it to us by answering the questions you'll find here:
http://forums.adobe.com/thread/961743?tstart=0

Dave LaRonde
Former Sr. Promotion Producer
KCRG-TV (ABC) Cedar Rapids, IA


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Roland R. Kahlenberg
Re: After Effects is freezing during audio render
on Nov 23, 2012 at 5:11:41 am

Once you had confirmed that audio-only and audio+video scrubbing was the issue, you should have embarked on a couple of procedures to confirm if your issue was AE (or AE + hardware) or simply the audio file itself.

If you haven't done so, try working in a new project with another audio file that has the same attributes BUT comes from a different source. Lots other related tests but hopefully this will get you onto the right track to troubleshoot the issue.

HTH
RoRK

Intensive mocha & AE Training in Singapore and Other Dangerous Locations

Imagineer Systems (mocha) Certified Instructor
& Adobe After Effects ACE/ACI (version 7)


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Megan Heck
Re: After Effects is freezing during audio render
on Nov 26, 2012 at 2:27:13 pm

I created a new project and insert another audio file and it worked. The audio file was an .mp3. I converted the audio file I need to use to an .mp3 and it worked on my laptop, but will not work on my iMac this morning.

Adobe After Effects CS6
Running Mac OS X 10.7 also tried it on Mac OS X 10.8
3.1 GHz Intel Core i5
12 GB of Memory 1333 MHz DDR3
All programs are updated

My After Effects is freezing every time I try to scrub the play list and listen to the audio using the Command scrub option. I was using an .aiff, .wav, and mp3.


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Megan Heck
Re: After Effects is freezing during audio render
on Nov 26, 2012 at 4:33:16 pm

This is incredibly frustrating. It works randomly for a few minutes and then crashes again. Currently I am using a .aif file and my audio hardware settings in after effects are set it Built-In Input/Built-In Output and Buffer size: 2048.

I am at a loss, and I need to make progress on this project. Any help out there?


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Roland R. Kahlenberg
Re: After Effects is freezing during audio render
on Nov 26, 2012 at 6:17:27 pm

Have you tried working with another audio file to ascertain if the issue is with audio, in general, or specific, with regards to this file?

BTW, I've read that folks can get better mileage by using QT or AVI instead of aiff or WAV to resolve strange audio issues.

HTH
RoRK

Intensive mocha & AE Training in Singapore and Other Dangerous Locations

Imagineer Systems (mocha) Certified Instructor
& Adobe After Effects ACE/ACI (version 7)


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Megan Heck
Re: After Effects is freezing during audio render
on Nov 26, 2012 at 6:34:45 pm

Yeah, I tried a different audio file, a different audio file format, and a completely new projects with all new files to eliminate the possibility of corruption.


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