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Error on CS6 launch - unknown exception

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Sam FreemanError on CS6 launch - unknown exception
by on May 29, 2012 at 9:35:41 am

Hi guys,

I've just installed CS6 on my iMac and I'm getting an error message on startup. 'Unknown exception'


Once you acknowledge this dialog you can continue and the program loads fine, but I worry that something's not quite right under the hood. It's seems to always be when it tries to load the 'Resources'.

So far I've trashed the preferences and done a reinstall. Any other ideas?

Thanks - hope you guys can help
Sam

iMac 3.4ghz i7
16GB Ram
OSX 10.6.8
AMD Radeon HD 6970M
CS6 11.0.0.378

I also have CS5 and 5.5 installed on this machine


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Roland R. KahlenbergRe: Error on CS6 launch - unknown exception
by on May 29, 2012 at 10:13:21 am

Try updating to 11.0.1 here ->http://blogs.adobe.com/premiereprotraining/2011/06/updates-for-adobe-premie...

HTH
RoRK

Intensive AE & Mocha Training in Singapore and Malaysia
Adobe ACE/ACI (version 7) & Imagineer Systems Inc Approved Mocha Trainer


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Sam FreemanRe: Error on CS6 launch - unknown exception
by on May 29, 2012 at 10:50:57 am

Thanks for the response Roland - unfortunately no joy though.


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Roland R. KahlenbergRe: Error on CS6 launch - unknown exception
by on May 29, 2012 at 11:09:19 am

Hi Sam, a COW Search found these - http://forums.creativecow.net/readpost/2/931494

HTH
RoRK

Intensive AE & Mocha Training in Singapore and Malaysia
Adobe ACE/ACI (version 7) & Imagineer Systems Inc Approved Mocha Trainer


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Sam FreemanRe: Error on CS6 launch - unknown exception
by on May 29, 2012 at 11:15:29 am

Yeh, I found that link thread before - always search the forums before posting ;0) - but neither trashing the prefs folder for After Effects 11, nor CMD+OPTION+SHIFT did me any good.

I know it's odd but maybe I should trash the preferences for CS5 and 5.5 - it must have sourced them from somewhere on initial startup...

I'll try that.


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Sam FreemanRe: Error on CS6 launch - unknown exception
by on May 29, 2012 at 11:29:45 am

Nope - no joy there either. Any other thoughts?


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Roland R. KahlenbergRe: Error on CS6 launch - unknown exception
by on May 29, 2012 at 12:21:27 pm

Nyet! Give the Adobe Forums a try - http://forums.adobe.com/community/aftereffects_general_discussion.
They're actually the best place for app issues such as this.

Good Luck!
RoRK

Intensive AE & Mocha Training in Singapore and Malaysia
Adobe ACE/ACI (version 7) & Imagineer Systems Inc Approved Mocha Trainer


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Sam FreemanRe: Error on CS6 launch - unknown exception
by on May 29, 2012 at 6:33:36 pm

Thanks for your help Roland!


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Roland R. KahlenbergRe: Error on CS6 launch - unknown exception
by on May 29, 2012 at 8:35:10 pm

Sorry it hasn't worked out. Perhaps 'google' the error message. BTW, do you have any 3rd party plugins installed that may be the cause?

Good Luck!
RoRK

Intensive AE & Mocha Training in Singapore and Malaysia
Adobe ACE/ACI (version 7) & Imagineer Systems Inc Approved Mocha Trainer


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Sam FreemanRe: Error on CS6 launch - unknown exception
by on May 29, 2012 at 9:22:01 pm

I don't have any currently in the the CS6 folder as it's a totally new install, but I do for CS5. Maybe I'll ditch a few things from my old plugin folders and do a bit of old fashioned trail and error - might be worth a try.

Thanks!


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Tom DaigonRe: Error on CS6 launch - unknown exception
by on May 29, 2012 at 9:47:33 pm

Sam, I am having the exact same problem. It stops when it sees my Core Melt plugins on boot up. When I remove them, it then happens on the Resources folder just like your screen grab shows . But the plugins work just fine in AE. So I have been ignoring it. I am curious about any solution you may find.

Tom Daigon
PrP / After Effects Editor
http://www.hdshotsandcuts.com
Mac Pro 3,1
8 core
10.7.3
Nvidia Quadro 4000
24 gigs ram
Maxx Digital / Areca 8tb. raid
Kona 3


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Carlos CobasRe: Error on CS6 launch - unknown exception
by on Jul 24, 2013 at 12:26:16 pm

I had the same issue and it was caused by Fxfactory plugin. Trashing solved the problem.


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