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After Effects CS5.5 launching problems

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George Savas
After Effects CS5.5 launching problems
on Jun 18, 2011 at 8:40:45 am

Hello everyone,
I've recently upgraded to Adobe After Effects CS5.5, but ever since I did that I'm getting a bunch of errors when launching it.

Firstly I'll get an access denied error for the preferences file (2 times, it appears again after I click OK):


Then the application starts, and it gives me this:


And finally, when the program seems to be fine, it will give the following errors when I try to touch it:



It wouldn't be fun without it be crashing of course:



I've tried
  • Deleting the Preferences file
  • Giving me full access to the problematic folders
  • Uninstalling QuickTime
  • Reinstalling the whole application


Any ideas on how to fix this? It happened exactly when I got a job which requires the program.


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Todd Kopriva
Re: After Effects CS5.5 launching problems
on Jun 18, 2011 at 8:10:29 pm

Be sure to install and run the application as administrator.

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
---------------------------------------------------------------------------------------------------------


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George Savas
Re: After Effects CS5.5 launching problems
on Jun 18, 2011 at 9:34:21 pm

Forgot to mention that I already tried that. Not only Run as Administrator, but also in compatibility mode.


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Todd Kopriva
Re: After Effects CS5.5 launching problems
on Jun 18, 2011 at 9:55:33 pm

Try installing in a new user account with administrator status.

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
---------------------------------------------------------------------------------------------------------


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George Savas
Re: After Effects CS5.5 launching problems
on Jun 18, 2011 at 10:34:23 pm

Nope, didn't work but thanks for replying.


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Todd Kopriva
Re: After Effects CS5.5 launching problems
on Jun 20, 2011 at 1:23:45 am

You should contact Adobe Technical Support:
http://www.adobe.com/support/contact/

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
---------------------------------------------------------------------------------------------------------


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George Savas
Re: After Effects CS5.5 launching problems
on Jun 21, 2011 at 1:48:11 pm

Problem Solved
It was my antivirus that was blocking the program's access.


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Todd Kopriva
Re: After Effects CS5.5 launching problems
on Jun 21, 2011 at 3:34:21 pm

Thanks for reporting back on what worked for you.

Which antivirus program do you use? I'm trying to get a sense for which programs have this problem.

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
---------------------------------------------------------------------------------------------------------


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George Savas
Re: After Effects CS5.5 launching problems
on Jun 21, 2011 at 7:02:50 pm

ESET Smart Security 5. With the fourth version (Smart Security 4) it was fine but the new beta version seems to be blocking After Effects.
I have already contacted ESET about the issue but they haven't replied yet with a solution, or at least how to allow After Effects to access the folders.


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Todd Kopriva
Re: After Effects CS5.5 launching problems
on Jun 21, 2011 at 8:02:31 pm

Thanks.

---------------------------------------------------------------------------------------------------------
Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
---------------------------------------------------------------------------------------------------------


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George Savas
Re: After Effects CS5.5 launching problems
on Jun 22, 2011 at 4:50:56 pm

This is the response I got from ESET:

"Dear Customer,

thank you for testing our product. You can try disabling HIPS as the first possible reason of blocking the files is there and let us know if it helps. The HIPS settings in the advanced settings of our program and disabling it requires restart. If this doesnt help, you can try disabling the resident protection and check the behavior again (just so we know if it helps). Adding the folder to exceptions in the resident protection may also help. Please try these and inform us about the result. Thank you"

I haven't tried any of the solutions yet because I'm sort of busy but if anyone has a similar problem... here it is.


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