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Genarts Sapphire installation

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Richard McGhee
Genarts Sapphire installation
on May 28, 2011 at 6:41:11 pm

I have Genarts Sapphire v2 for AE/FCP and I recently did a trial upgrade for version 5. After my trial period with version 5, I uninstalled it and attempted to reinstall my version 2 and I keep receiving the following install message:

"You have chosen to install this software on a disk that contains a newer version."

I am on a Mac Pro, OSX 10.6.7, Quad-Core Intel Xeon. I have done a search after uninstalling and Sapphire cannot be located on my drive, so there must be a hidden file somewhere that I need to manually remove. Any assistance would be greatly appreciated.

Thanks,
Rich


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Todd Kopriva
Re: Genarts Sapphire installation
on May 29, 2011 at 5:49:04 pm

GenArts support is usually quite good. You could ask them.
http://www.genarts.com/support

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Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support
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Richard McGhee
Re: Genarts Sapphire installation
on May 31, 2011 at 5:20:28 am

Yepper, they got me up and running. Thanks


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