ADOBE AFTER EFFECTS: Forum Expressions Tutorials Podcasts Creative Cloud

Genarts Sapphire installation

COW Forums : Adobe After Effects

<< PREVIOUS   •   FAQ   •   VIEW ALL   •   PRINT   •   NEXT >>
Richard McGheeGenarts Sapphire installation
by on May 28, 2011 at 6:41:11 pm

I have Genarts Sapphire v2 for AE/FCP and I recently did a trial upgrade for version 5. After my trial period with version 5, I uninstalled it and attempted to reinstall my version 2 and I keep receiving the following install message:

"You have chosen to install this software on a disk that contains a newer version."

I am on a Mac Pro, OSX 10.6.7, Quad-Core Intel Xeon. I have done a search after uninstalling and Sapphire cannot be located on my drive, so there must be a hidden file somewhere that I need to manually remove. Any assistance would be greatly appreciated.


Return to posts index

Todd KoprivaRe: Genarts Sapphire installation
by on May 29, 2011 at 5:49:04 pm

GenArts support is usually quite good. You could ask them.

Todd Kopriva, Adobe Systems Incorporated
Technical Support for professional video software
After Effects Help & Support
Premiere Pro Help & Support

Return to posts index

Richard McGheeRe: Genarts Sapphire installation
by on May 31, 2011 at 5:20:28 am

Yepper, they got me up and running. Thanks

Return to posts index

<< PREVIOUS   •   VIEW ALL   •   PRINT   •   NEXT >>
© 2016 All Rights Reserved