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YouSendIt is now HighTail- 10GB file size limit upgrade

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John Davidson
YouSendIt is now HighTail- 10GB file size limit upgrade
on Jul 20, 2013 at 6:00:11 pm

Have you guys noticed that "YouSendIt" now has a new name called 'Hightail"? A notable change with it is that you can now send up to 10GB files through the system on a Pro account. This is a good thing.

Apparently they're trying to become more of a dropbox type service but it's just a weird name. On their community forum people are already complaining that files sent from Hightail to clients will look like a porn spam email. I guess the name denotes your files flying out of your computer as fast as possible. That, like YouSendIt, still doesn't even remotely imply that they have a new cloud storage service.

What do you guys think? From a practical standpoint 10gig file transfers for $25/mo is pretty solid. With this, we'll be able to send nearly 10 minutes of ProRes footage to clients in one upload. I kind of wish they'd let customers choose which name to send it from.

By the way, if you want to take advantage of the 10GB service and have the 'Pro' account, you'll need to redownload the "YouSendIt" express app from their website. The app does not check for updates. On their site it's called the Hightail express app, but it's actually the Yousendit express app.


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David Eaks
Re: YouSendIt is now HighTail- 10GB file size limit upgrade
on Jul 20, 2013 at 6:52:02 pm

I noticed the iOS App update on my iPad and updated it. When I saw the name change, I immediately thought "that wasn't a good idea". But honestly I haven't used the service in qute a long time, Dropbox works for me.


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Bill Dewald
Re: YouSendIt is now HighTail- 10GB file size limit upgrade
on Jul 20, 2013 at 6:52:36 pm

I pay $2.99 a month for what's now 56GB of cloud storage on Google Drive. Max file size is 10GB.

Is that comparable to YouSendIt/Hightail?


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John Davidson
Re: YouSendIt is now HighTail- 10GB file size limit upgrade
on Jul 20, 2013 at 7:06:54 pm

The benefit of YSI/Hightail is that you upload a specific file and it goes directly to your client in a link for immediate download. The dropbox thing wants to put itself in your own dropbox first - although you can do a regular download as well. There's less confusion and it makes for a cleaner delivery to clients who can then fwd email links to inhouse editors, etc.

John Davidson | President / Creative Director | Magic Feather Inc.


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Bill Dewald
Re: YouSendIt is now HighTail- 10GB file size limit upgrade
on Jul 20, 2013 at 7:24:11 pm

Cool. Google's sharing seems similar, and it's $4.99 a month for 100GB with a 10GB file size limit (I guess I have a legacy plan.)

http://support.google.com/drive/answer/2494822?hl=en

Is there a benefit to spending 5x for YouSendIt? (sorry if that sounds snotty, it's an honest question. I've never looked at alternative services...)


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John Davidson
Re: YouSendIt is now HighTail- 10GB file size limit upgrade
on Jul 20, 2013 at 7:37:45 pm

I don't even use the cloud stuff for YouSendIt. We use dropbox for files and little things. What this means is that I can export a QT out of FCPX that can be up to 10 GB, right click on the file, and select 'Send by You Send It' and it uploads the file directly to a client who gets an email from me with our company logo on it and a download link. My experience with cloud services is that they don't really show you the progress of the file and don't really max out the speeds of your uploads.

I have a 5MB upload speed here at home and YouSendIt tops that out, gives me a specific time till completely uploaded, and the link sent is more standalone. As a test I installed GDrive and I'm not seeing any way to send a file until it's actually uploaded to their servers. A file I'm sending right now just seems to be uploading, but I have no idea at what speed, how long till completed, etc.

Cloud services want to store all your stuff on their servers so you'll keep buying more and more space. I'm completely uninterested in that - I want a dedicated service for sending huge files individually. We never used the YSI/HT cloud features because cloud storage for large video files is a hassle IMHO. I can say that if I had sent the file I'm uploading right now, our 600MB file I'm still syncing to Google Drive would have been completely uploaded and ready to download by my clients in the time I've thought about and typed up this post (about 8 minutes).

John Davidson | President / Creative Director | Magic Feather Inc.


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Joseph W. Bourke
Re: YouSendIt is now HighTail- 10GB file size limit upgrade
on Jul 20, 2013 at 7:46:22 pm

I use Dropbox, a paid 100GB account, and have had very good luck with it. The few times I've had problems, I used SoShare, and have had extremely fast downloads on the client end:

https://soshareit.com

It's free to send up to a Terrabyte, and the sent file lasts for 30 days, so it's a transfer, not a storage, service. Here's a good rundown on it:

http://www.theverge.com/2013/2/15/3991946/bittorrent-launches-soshare-beta-...

Joe Bourke
Owner/Creative Director
Bourke Media
http://www.bourkemedia.com


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John Davidson
Re: YouSendIt is now HighTail- 10GB file size limit upgrade
on Jul 20, 2013 at 8:12:59 pm

Joseph, I actually signed up for SoShare when you first brought it up in Feb and then just sort of let it be as it was in beta. I just did a Soshare test on a 518 MB file. 13 minutes to upload and 1 minute to download. I think that might actually be much faster download speed than YSI - and free.

The only things I'd say YSI has going for it are:
-corporate branding on the received emails
-a dedicated app and built in right click/send by ysi rooted in the OS - accidentally quitting safari won't ruin my life.
-my clients trust it
-the dedicated express app can zip files up for easier deliveries

The 3rd in the list goes away the first day a client gets something that says 'hightail' on it. Also, with YSI/HT focusing on cloud services, that means they're probably taking their eye off the ball of being the perfect single file delivery option. For example - they have an Outlook plugin to send files, but nothing for Apple Mail users. I pretty much don't expect this to change as the focus is on cloud storage now.

There are so many service options for sharing files. Lots of our clients use Box.net, others use WeTransfer, etc. I'm not really in love with any of them. I'm glad you reminded me about SS, though!

John Davidson | President / Creative Director | Magic Feather Inc.


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Mads Nybo Jørgensen
Re: YouSendIt is now HighTail- 10GB file size limit upgrade
on Jul 22, 2013 at 9:28:42 pm

I use yousendit and prefer it any day of the week over dropbox for client delivery. The perfect thing is that I can easily track when and what my clients have downloaded - this is really important when it comes to the client who forgets that they've got the master video file...

Dropbox on the other hand is great for sharing folders between colleagues and family - beats Yousendit any day of the week.

HighTail is a bit of an odd name - as long as it continues to have the same old great service, then I'm happy.

My 10p

All the Best
Mads

@madsvid, London, UK
Check out my other hangouts:
Twitter: @madsvid
http://mads-thinkingoutloud.blogspot.co.uk


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walter biscardi
Re: YouSendIt is now HighTail- 10GB file size limit upgrade
on Jul 23, 2013 at 12:45:17 am

It is a silly name but I guess if you let the end clients know, then it'll be ok.

Of course it completely boggles my mind when someone takes a service with brand awareness and just throws that name away.

Walter Biscardi, Jr.
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Mike Cohen
Re: YouSendIt is now HighTail- 10GB file size limit upgrade
on Jul 31, 2013 at 11:59:09 pm

The first week that Hightail launched, on top of the old YouSendIt platform, it was a total disaster (New Coke - nobody asked for it and aside from the company, nobody cared about the new formula).

They spent a lot of effort talking about how they came up with the name and the whole branding Madison Ave thing (yeah it's a 7 sided shape with a H in it). But they seemed to forget about testing the site.

Files sent under YSI were intermittently available for download under HT. Clients had trouble downloading and uploading, and half of my attempts at sending files resulted in errors. And corporate clients on older versions of IE had more problems.

On the Hightail Facebook page people erupted with complaints and pointed out that Hightail sounds like spam or worse.

After a few days, Hightail started responding to FB posts and they also contacted me directly, apologized and gave me 6 months of free service.

Seems to be working now.

I did not know about the 10gig upgrade - we'll get a lot of use out of that as it is very frustrating being limited to 2 gigs when working with videos. The Pro Plus option on their website still says 2gig limit.

If it ain't broke, don't fix it.

Mike Cohen


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