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BCC 8 crashes vegas pro 11

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jaysri sridharan
BCC 8 crashes vegas pro 11
on Apr 28, 2013 at 3:24:08 am

Certain effects like BCC glare, BCC glint,BCCC 3D extruded image etc etc crashes vegas pro 11. Entire system hangs and have to restart every time. Can anyone suggest how to solve this?


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peter mcauley
Re: BCC 8 crashes vegas pro 11
on Apr 29, 2013 at 2:58:32 pm

Hi,

The crash might be related to the systems video card / driver configuration as the effects that you mention are all OpenGL GPU filters, which render directly on the card and not the CPU.

I'd suggest calling into our support department to see if one of our resident gurus can assist you with stabilizing these filters on your system.

You can reach them by calling this number: 888 77BORIS (888 772 6747)

Cheers,

Peter.



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jaysri sridharan
Re: BCC 8 crashes vegas pro 11
on May 1, 2013 at 4:46:32 am

Hi Peter,
Thanks for your suggestion.I think I had better contact them by email. Is it possible to get any id?
Have a good day
JS


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peter mcauley
Re: BCC 8 crashes vegas pro 11
on May 1, 2013 at 1:35:22 pm

Hi Jaysri,

You can reach our support team via phone and email. And per your request, here's the email address: support@borisfx.com.

Cheers,

Perter.



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jaysri sridharan
Re: BCC 8 crashes vegas pro 11
on May 1, 2013 at 2:55:20 pm

Hi Peter
Thought there would be some personal mail id. Anyway, Thanks a lot.
Have a good day
JS


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