Likewise, nothing from Customer Service.

Likewise, nothing from Customer Service.

by Steve Rhoden

on Jan 16, 2013 at 10:34:52 am

In regards to my earlier post, of not having all of BCC 8
filters/units showing up in Vegas 10 (32bit), just a few units
appear.
I also have made a request for assistance in solving this,
but still yet, haven't heard from Customer Service.

Steve Rhoden
(Cow Leader)
Film Editor & Compositor.
Filmex Creative Media.
http://www.facebook.com/FilmexCreativeMedia
1-876-832-4956

Re: Likewise, nothing from Customer Service.

by Boris Yamnitsky

on Jan 16, 2013 at 11:37:39 am

Hi Steve,

I wonder how did you make your service requests to our team? Did you try to call 888-77-BORIS or initiate a chat at http://www.borisfx.com?

Hope your units problems will be solved soon.

P.S. if you own multiple units you may be qualified for a free upgrade to the entire set because we are currently running a price promotion at $595 for BCC for Sony.

Boris Yamnitsky
BorisFX

Re: Likewise, nothing from Customer Service.

by Steve Rhoden

on Jan 16, 2013 at 1:23:25 pm

"I sent an email thru the Borisfx support form"
but as you said, it may have been lost in Spam filters.

Steve Rhoden
(Cow Leader)
Film Editor & Compositor.
Filmex Creative Media.
http://www.facebook.com/FilmexCreativeMedia
1-876-832-4956

Re: Likewise, nothing from Customer Service.

by peter mcauley

on Jan 16, 2013 at 3:53:57 pm

Hi Steve,

I'll pass this along to one of the support team members and ask them to get in touch with you so that the matter can be resolved as quickly as possible.

Thanks,

Peter.

Re: Likewise, nothing from Customer Service.

by Steve Rhoden

on Jan 17, 2013 at 4:31:23 pm

Thanks, Someone did indeed got in touch with me, and
after several procedures my issue was fully resolved.
Thank you.

Steve Rhoden
(Cow Leader)
Film Editor & Compositor.
Filmex Creative Media.
http://www.facebook.com/FilmexCreativeMedia
1-876-832-4956