BORIS FX: Boris FX Forum Boris FX Tutorials After Effects Motion Graphics

Boris Tutorials: How do you download after buying? VERY annoying

COW Forums : Boris FX

<< PREVIOUS   •   VIEW ALL   •   PRINT   •   NEXT >>
Tony Breuer
Boris Tutorials: How do you download after buying? VERY annoying
on Nov 6, 2012 at 12:19:53 am

I just bought the download version of the AvidFX tutorial on the Boris Website. They sent me an email confirmation that I had bought and paid for it with a credit card.

But nowhere can I find a download link. Not on the confirmation email or anywhere that I can find on the website.

Their live chat is down.

Does anyone know how to download a tutorial once you have bought and paid for it?

Thanks

Tony Breuer


Return to posts index

Tony Breuer
Re: Boris Tutorials: How do you download after buying? VERY annoying
on Nov 6, 2012 at 12:47:21 am

I just noticed that the confirmation email says the download URL is "NA".

Now I know why I like Sapphire better. Plus Sapphire (for me) is a whole lot more intuitive. But Avid FX came with the Symphony upgrade so I want to learn it.

VERY frustrating.

Tony Breuer

Tony Breuer


Return to posts index

Tony Breuer
Re: Boris Tutorials: How do you download after buying? VERY annoying
on Nov 6, 2012 at 4:29:44 am

Problem solved. Boris contacted me and evidently one of their emails did wind up in my junk mail folder. Needless to say it was the email with the link which now appears to be downloading the tutorial.

I don't know how it wound up in the junk folder. I never put any Boris email address in the list and their other emails came through fine.

At any rate they fixed it and for that I am grateful. My faith in Boris is restored. I was rash in my judgement. Apologies to Boris.

Tony Breuer

Tony Breuer


Return to posts index

<< PREVIOUS   •   VIEW ALL   •   PRINT   •   NEXT >>
© 2017 CreativeCOW.net All Rights Reserved
[TOP]