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Boris RED 5 import problem

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Eddo Giulio Donello
Boris RED 5 import problem
on Apr 10, 2012 at 1:59:18 pm

Hi,
in Boris RED 5.1.3 trying to import an image (jpeg 1,5 MB) I get this message:
There is not enought memory avaiable to complete the operation. Please make more memory avaiable to the application.

Someone can help me about how to do it? I have 24 GB of RAM.


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peter mcauley
Re: Boris RED 5 import problem
on Apr 13, 2012 at 2:12:44 pm

Hi Eddo,

It may be that the application (RED) is displaying the wrong error message for this problem.

Does the name of the file that you are trying to import include the .jpg suffix? If not you might try changing that and reattempting to import the image. How big is the image (pixel dimensions?) Are you on Win or Mac? Also, are you using the 32 bit or the 64 bit version of RED 5?

Cheers,

Peter.



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Eddo Giulio Donello
Re: Boris RED 5 import problem
on Apr 13, 2012 at 3:00:12 pm

Hi Peter,
yes all the files I tried to import have the jpg suffix, I'm on win and 64 bit version. Dimension vary from 1200x900 to 5000x3500.
Thanks
Eddo


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peter mcauley
Re: Boris RED 5 import problem
on Apr 13, 2012 at 3:18:08 pm

Hi Eddo,

Have you updated your version of RED 5 lately? If not can you please do that and give it another shot? RED 5 should be able to import that file type.

Thanks,

Peter.



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Eddo Giulio Donello
Re: Boris RED 5 import problem
on Apr 13, 2012 at 4:35:47 pm

Hi Peter,
I have the 5.1.3.1011 version installed I don't know one version later, or I am wrong?
Thank you.
Eddo


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Guillaume Jeffrey
Re: Boris RED 5 import problem
on Apr 15, 2012 at 12:31:35 am

Hi Eddo,
I had a similar issue when i wanted to open an image in RED.
I found out that RED doesn't support non english letters (é) in my case.
If I change it to this letter by a "e", no problem. It might solve your problem. Let us know
I reported this issue to tech support many months ago, but nothing has been done.


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Eddo Giulio Donello
Re: Boris RED 5 import problem
on Apr 15, 2012 at 3:15:31 pm

Thank you Guillaume,
you are very kind but the name of my image is "IMG_5765.JPG".
The problem is not solved at the moment like also another problem I had some weeks ago with paint into particles system of RED.


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