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Boris Red crash in CS5 creating thumbnail

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Helge Larsen
Boris Red crash in CS5 creating thumbnail
on Dec 21, 2011 at 9:59:34 pm

I have Boris Red with CS5.5 on a PC WIN 7 Ultimate 64-Bit, i7 CPU 930@2.8 GHz and 12 GB RAM.

Installed and trying to generate thumbmails. Program crashes both as standalone and inside Premiere Pro CS5.5 as soon as generating thumbnails starts.

Any suggestions is appreciated.


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peter mcauley
Re: Boris Red crash in CS5 creating thumbnail
on Dec 22, 2011 at 4:35:29 pm

Hi,

From your description, it sounds like RED is having trouble writing the library browser thumbnails to the drive. This might be a permissions issue. The best course of action might be to have one of our support guys help you with this. You can contact them via email at support@borisfx.com.

Cheers,

Peter.



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Helge Larsen
Re: Boris Red crash in CS5 creating thumbnail
on Dec 22, 2011 at 6:31:22 pm

Ok....Thank you for your response.
I will try that.

hella


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