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Boris FX Assistance

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Ernie Santella
Boris FX Assistance
on Nov 11, 2011 at 2:44:24 pm

I've just loaded a current demo of Boris FX for the latest FCP (7.0.3) Mac (10.6.8) and it being weird. It worked OK for a little while, now it won't open the Boris Library browser anymore. It just stopped working.

Can you guys help? I tried re-loading Boris, but no dice. Is there a Preferences file that I need to trash?

Thanks in advance!

Ernie Santella
Santella Productions Inc.
http://www.santellaproductions.com


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peter mcauley
Re: Boris FX Assistance
on Nov 14, 2011 at 1:00:40 pm

Hi Ernie,

We can help - please call us at 888-77BORIS (888-772-6747) and leave a message detailing the issue and we'll get back to you and help you resolve the problem.

If you prefer email, then you can reach us at support@borisfx.com.

Cheers,

Peter.



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Kirk Pitts
Re: Boris FX Assistance
on Nov 15, 2011 at 3:34:41 am

When I first started using boris I ran into the same problem. It turned out I didn't have the cursor in the timeline at the point of the effect. If I moved the cursor then the program window would appear correctly.
This may be what is happening to you.


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