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Dennis Freeman
Media Composer 5.5 BCC7
on Apr 22, 2011 at 2:18:41 am

I am using BCC7 on an Avid Media Composer 5.5.1.system. Since the upgrade from 6.0.7 to v 7, I cannot add an Extruded Text Filter to a clip without MC locking up.

Has anyone else had this issue, and if so where might I go to seek a solution.

Thanks,
Denny


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Boris Yamnitsky
Re: Media Composer 5.5 BCC7
on Apr 22, 2011 at 11:13:03 am

Make sure to download an update BCC 7.02 from our web site:

http://www.borisfx.com/downloads/

Boris Yamnitsky
BorisFX


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Dennis Freeman
Re: Media Composer 5.5 BCC7
on Apr 22, 2011 at 12:44:36 pm

Boris,
It appears that update 6.0.7 is the latest update that appears on the link that you sent. Can you give me a more specific address where I might find it.
Thanks for the prompt service,
Denny


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Boris Yamnitsky
Re: Media Composer 5.5 BCC7
on Apr 23, 2011 at 2:48:13 pm

This page is updated with 7.02 now

http://www.borisfx.com/updates/#null

I was referring to the trial downloads of 7.02 which can be used as updates too. In any case, please try 7.02 and let us know if it solves your problem.

Boris Yamnitsky
BorisFX


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Dennis Freeman
Re: Media Composer 5.5 BCC7
on Apr 22, 2011 at 12:50:29 pm

I forgot to note in my previous posts that I am on a PC Windows 7 64bit pro platform.
Thanks,
Denny


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Dennis Freeman
Re: Media Composer 5.5 BCC7
on Apr 24, 2011 at 2:39:41 pm

I updated the program to 7.02, and the problem persists. The other filters seem to work as they are supposed to. I tried one from each group and there were no issues with them (I obviously couldn't try them all). The 3D was the only group that would crash the system before, and it still does now.

Any help would be greatly appreciated.

Denny


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Boris Yamnitsky
Re: Media Composer 5.5 BCC7
on Apr 24, 2011 at 3:51:24 pm

If you are on a dual monitor system, try to switch to single monitor mode. There may also be a driver version mismatch. Perhaps going to our tech support is a good option at this point.

Boris Yamnitsky
BorisFX


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Dennis Freeman
Re: Media Composer 5.5 BCC7
on Apr 24, 2011 at 11:46:02 pm

Boris,
I am on a single monitor system.
Denny


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peter mcauley
Re: Media Composer 5.5 BCC7
on Apr 25, 2011 at 1:20:32 pm

Hi Dennis,

I believe you need to update to the latest video driver for your graphics card in order to prevent the crashes that you are experiencing. Please give that a shot and let us know how it works for you.

Cheers,

Peter.



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Dennis Freeman
Re: Media Composer 5.5 BCC7
on Apr 25, 2011 at 6:22:18 pm

Peter,
Thanks for the reply. As of the Media Composer 5.5.1 release there are only two versions of the driver for the Quadro FX1800 that are certified by Avid. They are 190.38 and 259.77. I already installed the later driver version and it had no effect on the problem.

Any other ideas?
Denny


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peter mcauley
Re: Media Composer 5.5 BCC7
on Apr 25, 2011 at 7:37:54 pm

Hi Denny,

I'm not sure of the exact version of the driver that you need installed sort this out for you but I believe that the problem is a driver issue. I'm going to redirect this to our support group so that someone can spend time with you to sort out the issue.

Thanks,

Peter.



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