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Marc Hoffmann
Support not exists?
on Jan 27, 2011 at 3:59:49 pm

Hi...

I've a big problem with BCC7 and Sony Vegas, has wrote several times to direct email-adresses of BorisFX employees, uses the online-forum but didn't get any answer from them in the last 2-3 weeks...so what's went wrong with the support? I've payed a lot money for a non-working copy under Win7/64bit and Vegas10c/64bit...thank you 8-((((


Regards,
Marc


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peter mcauley
Re: Support not exists?
on Jan 27, 2011 at 5:01:36 pm

Hi Marc,

It's not 100 percent clear to me why you are having this experience with our support. Typically our responds quickly and resolves matters in a polished and professional manner. What might have happened is that your message to them may have been misdirected into a spam folder - or perhaps the reverse is true, meaning that our reply might not have made it through your spam filtering. You might want to resend using a different source email address and see if that helps. Of you can email me directly and I can redirect it for you. You an reach me at peterm@borisfx.com. Support is support@borisfx.com.

Cheers,

Peter.



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Marc Hoffmann
Re: Support not exists?
on Jan 27, 2011 at 7:26:15 pm

Hi...

Thank you for answering. Few minutes ago, I reply on the given email adress from you. Please check out, if you've got my mail.

Best regards,
Marc


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peter tours
Re: Support not exists?
on Jan 31, 2011 at 10:34:05 pm

Just need to jump in here to add my experience - I have found very few companies as responsive as the folks at Boris. What you experienced was very unusual.

Peter Tours
TnT Video Services, Inc.
Fort Lauderdale, FL


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