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Boris Grafitti 5.1 Reinstall won't work on Vista

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Tony NoonBoris Grafitti 5.1 Reinstall won't work on Vista
by on Apr 6, 2010 at 2:51:08 pm

HI I am trying to reinstall My copy of Boris Grafitti 5.1 and unfortunately every time I try to put in my purchase code it tells me I need to log in as a user with "administrator" rights in order to enter the code. I have admin rights on this PC, and am signed in as an admin.I know I have had Grafitti on this machine before. How do I get to where I can enter the code?

Tony Noon

Tony Noon
Noon Productions


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Matthew MullenRe: Boris Grafitti 5.1 Reinstall won't work on Vista
by on Apr 6, 2010 at 3:40:34 pm

Tony,

The issue may be 5.1 on Vista.

Could you grab the update to 5.3 from our website and let us know if that resolves your problem.

Here's a link to our updates page:

http://borisfx.com/updates/



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Tony NoonRe: Boris Grafitti 5.1 Reinstall won't work on Vista
by on Apr 6, 2010 at 4:12:52 pm

5.3 is acting better than 5.1 in that I can now see the code bar, but it will not accept my code. I guess I need to call customer support correct?

Tony Noon
Noon Productions


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Matthew MullenRe: Boris Grafitti 5.1 Reinstall won't work on Vista
by on Apr 6, 2010 at 4:14:53 pm

Send the code along with the purchase info/invoice to support@borisfx.com


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Tony NoonRe: Boris Grafitti 5.1 Reinstall won't work on Vista
by on Apr 8, 2010 at 3:31:58 pm

Just so everyone knows, Customer service over at Boris was very prompt. I am very happy with Boris, both here in the forums and with their products.

Tony

Tony Noon
Noon Productions


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Matthew MullenRe: Boris Grafitti 5.1 Reinstall won't work on Vista
by on Apr 8, 2010 at 3:34:23 pm

Tony,

Thank you for your kind words. We certainly appreciate it.

-Matt


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