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Black X's Just Appeared in BCC FX

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Ken Evans
Black X's Just Appeared in BCC FX
on Jan 18, 2010 at 12:58:03 pm

Hi,

I'm in a desperate hurry...

Today after having BCC installed for a year on our systems, we start getting black X's through all effected clips.

I've emailed Boris but no response so far so I'm trying this route.

It gives a screen saying we need to activate on the web but the URL is dead!!

brisfx.com/bccfxplugactivation.php

Any idea why this has suddenly stopped working or can someone give me a working activation link? Boris site gives zero help...

Tried reinstalling, installing from original CD and running the v.5 update...again nothing, keep getting the black X's.

Many thanks,

Ken Evans.



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Ken Evans
Re: Black X's Just Appeared in BCC FX
on Jan 18, 2010 at 1:57:13 pm

Another odd issue:

I've followed the Boris tips for deleting BCC but even though I've got rid of everything, the plugins are still coming up in FCP!!

I can't find any reference to BCC on the system, so where are they coming from?


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Matthew Mullen
Re: Black X's Just Appeared in BCC FX
on Jan 18, 2010 at 4:39:35 pm

Ken,

I sent you an e-mail about the licensing issue.

the plug-ins live in the Mac HD> Library> Plug-ins> FxPlug folder


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Ken Evans
Re: Black X's Just Appeared in BCC FX
on Jan 18, 2010 at 7:51:58 pm

Thanks Matt, got it, I was tearing my hair out trying to get something rendered out for a presentation...always the way.

Do you know why it happened? Nothing had changed, just fired the machine up and it was like that.

My next problem is that now FCP is crashing, saying BCC NRTALL was responsible.

Any ideas on that one?

K.


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Matthew Mullen
Re: Black X's Just Appeared in BCC FX
on Jan 18, 2010 at 7:53:54 pm

Ken,

were there changes to the machine like an OS upgrade?

As far as the crashing could you send the crash log to the support e-mail, with a copy of the project and steps to reproduce the crash?

Are you working on Snow Leopard?

-Matt


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Ken Evans
Re: Black X's Just Appeared in BCC FX
on Jan 19, 2010 at 9:35:21 am

Hi Matt, sorry about that...we have several machines in our department and a member of staff wrongly reported that it was the same one that was now giving this error message. It's a different machine and since then it's been behaving itself.

I'll post up the report if it happens again...this machine in question is running Snow Leopard, the one you sent the unlock code for is running 10.5.

Thanks very much for your help!

Kenny.


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Matthew Mullen
Re: Black X's Just Appeared in BCC FX
on Jan 19, 2010 at 2:42:31 pm

Ok, let me know.


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Michael Morabe
Re: Black X's Just Appeared in BCC FX
on Oct 8, 2010 at 11:50:26 pm

I'm having the same darn issue with the Black X's!

Matthew, could you help me out?


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Matthew Mullen
Re: Black X's Just Appeared in BCC FX
on Oct 12, 2010 at 2:24:57 pm

Michael,

You need to contact support for this, I no longer work there.

Shoot a description of the issue to support@borisfx.com


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