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RED 4.3.1 crash: PR 4.0.1 & Vista 32

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Enzo RuscignoRED 4.3.1 crash: PR 4.0.1 & Vista 32
by on Jan 18, 2009 at 2:39:57 pm

I purchased CS4 in full and i have RED in trial.
Does Boris RED work with CS4 Premiere Pro?
If it does, how do I get it to load into CS4 as a 3rd party program?
Why RED crash ?
Thanks. Enzo.

Vista32 Ultimate US; Pr 4.0.1 US; Boris RED 4.3.1 US (plug-ins in MediaCore).
Add: Video Effect -> 3rd Party -> Boris BorisRED 4 Filter

Pr CRASH...
- Premiere Pro Debug Event
--Premiere Pro has encuntered an error
--[....SrcVideoFrameFactory.cpp-346]
--CONTINUE

---Sorry, a serius error has occurred thath requires Adobe Premiere Pro to shutdown.

NOTE:
plug-ins in MediaCore
- BorisRed4 AE.aex
- FL7-BorisRed4P3.prm
- FX6-BorisRed4P3.prm
- IM-BorisRed4.prm

BORIS 4.3.1 STANDALONE Work well.


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peter mcauleyRe: RED 4.3.1 crash: PR 4.0.1 & Vista 32
by on Jan 19, 2009 at 2:07:31 pm

Hello Enzo,

The hardware / software configuration that you have listed should work without generating this type of error. I'll check with the folks in our QA lab to see if they have seen or heard of this happening before.

Cheers,

Peter.



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Enzo RuscignoRe: RED 4.3.1 crash: PR 4.0.1 & Vista 32
by on Jan 19, 2009 at 2:25:50 pm

I found another people with "same (?!)" error.
No response is posted.
Hi
----------

Debug error in Premiere CS4 when applying Boris FX - [....SrcVideoFrameFactory.cpp-346]
by Jamie Hancock on Dec 11, 2008 at 2:34:26 pm


Hello.

I've just installed BorisFX 9.2 and am getting the debug error [....SrcVideoFrameFactory.cpp-346] followed by a 'serious error' crash. Just when I'd sorted my Asio sound error out - now this! Would anyone have an idea as to what this may be? I can't find an answer by googling the debug code or even parts thereof. Is it just a compatibility issue, perhaps?

Thanks.

Jamie...


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peter mcauleyRe: RED 4.3.1 crash: PR 4.0.1 & Vista 32
by on Jan 19, 2009 at 5:06:49 pm

Hi Enzo,

We have confirmed that there is indeed an issue with RED 4.3.1 when used with Adobe Premiere Pro CS3 and 4 on Vista. We will issue a patch to correct the problem as soon as we can. Meanwhile, if you have After Effects installed, you can use RED safely within that host on Vista. Or you can also use RED in it's standalone mode of operation within the Vista environment and then export a quicktime or avi file, which you can then import into Premiere Pro.

Cheers,

Peter.



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Christian GlauserRe: RED 4.3.1 crash: PR 4.0.1 & Vista 32
by on Jan 20, 2009 at 6:01:27 pm

Hi Peter
Please notice that also the newest Installers from Blue, FX and Graffiti generate the same error as Red. This programs also need a patch.
Thanks and regards
Christian

rhymedia.ch
Christian Glauser
Im Unterberg 35
CH 8239 Doerflingen

Phone +41 52 654 1180
Fax +41 52 654 1182
Mobile +41 79 430 3170
Mail info@rhymedia.ch
Url http://www.rhymedia.ch


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peter mcauleyRe: RED 4.3.1 crash: PR 4.0.1 & Vista 32
by on Jan 20, 2009 at 6:07:52 pm

Hi Christian,

We're currently investigating the issue and as soon as the engineering team has arrived at a solution, we will make this available as a free patch for all of our UI products (BLUE/RED/FX/Graffiti).

I'll post a message to this list as soon as we have resolved the issue and have the patch up on our site.

Cheers,

Peter.



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