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Boris RED doesn't work with Vista 64

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John Rofrano
Boris RED doesn't work with Vista 64
on Nov 15, 2008 at 10:12:43 pm

I thought I had this working. I've been building my Vista 64 machine and swear that after installing RED it worked. Now when I try and start RED, it hangs while trying to paint the preview window. None of the menu items like Preferences bring up any windows. It just freezes with none of the icons around the preview window painted and also won't close (I have to kill it)

Boris BLUE works fine in Vista 64. It does complain that my display drive is not supported when it is actually newer than what's recommended. Does BLUE just support one version of the nVidia drivers and that's it???

Anyway, before I waste more of my afternoon, does Boris RED support Vista 64?

One more piece of information: Like I said I thought this worked before. Then I installed more software. The last thing I installed was Adobe Production Premium CS4. Now RED doesn't work (but After Effects works beautifully in Vista 64) I'm not saying one had anything to do with the other (it should not have) but RED no longer works now when I know it did before. :(

~jr

http://www.johnrofrano.com
http://www.vasst.com



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peter mcauley
Re: Boris RED doesn't work with Vista 64
on Nov 17, 2008 at 1:54:47 pm

Hi John,

I don't know why you are experiencing problems with RED on Vista but I suspect that it has to do with the order in which you have loaded the software. The last item that you installed was CS4, right? RED actually plugs-into CS4 so you would need to install RED after CS4. I suggest downloading the latest version of the RED installer from our website (http://www.borisfx.com/downloads) and see if reinstalling using the application does the trick.

Regarding the compatibility of Blue and the latest NVidea drivers ... we publish on our web site a list of drivers that have been tested with Blue. You can find that here:

http://www.borisfx.com/blue/requirements.php

Let mw know how this works.

Cheers,

Peter.



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John Rofrano
Re: Boris RED doesn't work with Vista 64
on Nov 17, 2008 at 4:18:16 pm

Peter,

Thanks, I suspected CS4 had something to do with it. I'll do a complete uninstall and re-install tonight when I get back to my desktop. I'll let you know how I make out.

As for BLUE, it stopped giving me that error when I back-leveled to that driver. I now realize that it is the only supported driver and not that level or greater.

~jr

http://www.johnrofrano.com
http://www.vasst.com



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John Rofrano
Re: Boris RED doesn't work with Vista 64
on Nov 18, 2008 at 4:51:16 am

Peter,

No luck. I did a total uninstall, downloaded the latest 4.3.1 "try-n-buy" and installed that. Same exact problem. The interface never completes painting and it locks up. I have to kill it with the task manager.

Here is a screen capture of what the interface looks like: Boris RED 4.3 in Vista 64

Notice the preview window never finished painting. This is the exact same PC hardware that works when I boot into XP. I have two partitions... XP Pro works, Vista 64 doesn't. :(

I got the following diagnostic information from Boris BLUE when I asked it to test my OpenGL Hardware:

Graphics Card: GeForce 8600 GTS/PCI/SSE2
OpenGL Version: 2.1.2
Driver Version: 6.14.11.6925
Available Texture Memory: 2276 MB
Max Texture Dimension: 8192 x 8192
Physical CPU count: 1

Shaders: C:Program Files (x86)Boris FX, Inc.Boris BLUE 2.5Shaders

Hardware Status: Supported
Critical Testing: Successful.

In fact... now that I think of it... when Boris RED was working, the last thing I asked it to do was test my OpenGL Hardware because the interface was acting funny and it froze and never worked again after that! So it worked briefly after CS4 was installed until I tested OpenGL. Does that give your developers any clue? (other than BLUE works so what is different about BLUE?)

Any ideas?

~jr

http://www.johnrofrano.com
http://www.vasst.com



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peter mcauley
Re: Boris RED doesn't work with Vista 64
on Nov 18, 2008 at 1:49:03 pm

Hi John,

I just forwarded you last message and a link to this thread to the engineering group here to see if someone can help with a solution for this problem.

Thanks for your patience with this and hopefully we'll arrive at a solution shortly.

Cheers,

Peter.



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John Rofrano
Re: Boris RED doesn't work with Vista 64
on Dec 16, 2008 at 12:19:00 pm

> I just forwarded you last message and a link to this thread to the engineering group here to see if someone can help with a solution for this problem.

Well... I've not heard back from anyone. I sent an email to BorisFX support on Dec 2nd and here it is the 16th with no reply (unfortunately this is typical of past emails I've sent to Boris support with no reply) :(.

Boris RED worked on my Vista 64 machine before Adobe CS4 was installed so it's not my hardware. Boris BLUE continues to work. There is obviously a problem with RED that needs to get fixed.

How do I get support?

~jr

http://www.johnrofrano.com
http://www.vasst.com



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peter mcauley
Re: Boris RED doesn't work with Vista 64
on Dec 16, 2008 at 2:59:38 pm

Hi John,

I'll ask engineering again to look into this issue but in all fairness they are super busy at the moment, which is perhaps why they did not respond with a solution to the problem.

The correct protocol for getting product support is to send an email to support@borisfx.com, which you say that you did and received no response. I suspect that your email may not have made it through to their in-box as our support team is usually quick to respond to any issue.

So you asked the question "Is RED a 64 bit application?" The answer is no, RED is a 32 bit application but it should work in a 64 bit OS such as Vista. We have verified that in our labs. Will RED become a 64 bit application? Absolutely, this is in the plans but as to when I cannot say.

Cheers,

Peter.



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John Rofrano
Re: Boris RED doesn't work with Vista 64
on Dec 16, 2008 at 3:28:19 pm

Peter,

I just got an email from support and am working with them now. Thanks for bringing this to their attention. ;-)

~jr

http://www.johnrofrano.com
http://www.vasst.com



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peter mcauley
Re: Boris RED doesn't work with Vista 64
on Dec 16, 2008 at 3:34:05 pm

Hi John,

Thanks for your patience with us on this. Hopefully the situation will be resolved in short order.

Cheers,

Peter.



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