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RED 4.2 can't read my DV AVI files

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John Rofrano
RED 4.2 can't read my DV AVI files
on May 4, 2008 at 5:07:38 pm

I usually use Boris RED 4.2 inside of Sony Vegas Pro 8.0b but I need to do some motion tracking so I need to use the standalone RED engine. The problem is that RED will not read any of my DV media. It just gives me a black screen. I've tried DV media captured from my Panasonic camera, DV media exported from Sony Vegas, and DV media captured by my ADS Tech A/V Link and the results are always the same. Black screen in Boris RED! :(

I also tried to load this media into Boris BLUE and I get the first frame but nothing else. In both RED and BLUE it reports the correct media length but the media doesn't play. Something is obviously messed up with my system but what?

All other video applications can work with this media just fine: Vegas 6, 7 & 8, Serious Magic Ultra 2, VirtualDub, Windows media Player, etc.

Does anyone have any ideas on how to fix this?

~jr

http://www.johnrofrano.com/



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peter mcauley
Re: RED 4.2 can't read my DV AVI files
on May 5, 2008 at 1:55:02 pm

Hi,

My suggestion is for you to send this email off to us at support@borisfx.com and one of the technicians will assist you in getting the DV files into RED or Blue.

Cheers,

Peter.



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John Rofrano
Re: RED 4.2 can't read my DV AVI files
on May 5, 2008 at 10:50:17 pm

Peter,

Thanks will do.

~jr

http://www.johnrofrano.com/



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John Rofrano
Re: RED 4.2 can't read my DV AVI files
on May 8, 2008 at 11:13:38 am

Hi Peter,

No luck. No one has responded to my email. :( I also sent one via the BorisFX web site and got no reply. Does Boris supply email technical support?

Anything else I can try?

~jr

http://www.johnrofrano.com/



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Peter McAuley
Re: RED 4.2 can't read my DV AVI files
on May 9, 2008 at 1:18:39 am

Hi John,

I've personally forwarded this issue on to support to see what the cause might be. I don't know why you didn't receive a response from your email to them but perhaps for some reason your email never made it through to their mailbox. Either way, rest assured that we'll try to resolve this issue for you tomorrow (Friday.)

Thanks for your patience.

Peter.



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John Rofrano
Re: RED 4.2 can't read my DV AVI files
on May 9, 2008 at 2:52:58 am

Peter,

Thanks, I appreciate it. Because of SPAM, email has almost become a useless form of communication. It really is a pain.

I met some of the Boris team while I was at NAB this year and I learned a lot just from talking with them. I'm sure they will help me figure it out.

Thanks again,

~jr

http://www.johnrofrano.com/



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peter mcauley
Re: RED 4.2 can't read my DV AVI files
on May 9, 2008 at 1:11:08 pm

Hi John,

Can you please send to me (peterm@borisfx.com) via yousendit ftp service a 1 second sample of a clip that imports as black into RED? I'd like to make this available to the team member(s) that will handle the case.

Thanks,

Peter.



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John Rofrano
Re: RED 4.2 can't read my DV AVI files
on May 9, 2008 at 4:22:54 pm

Peter,

I wish it were that simple but it's not the clips. As I said, I have tried different clips from my DV camera, ADS Tech A/V Link, and DV output rendered from Sony Vegas.

ALL of these clips play fine on my laptop with RED. In fact, that has been my work-around. I just transfer the clips to my laptop and work on them in RED and transfer them back to my desktop (via USB drive). So the clips are not the key to what's wrong.

There is something about my desktop computer that causes Boris RED not to read any DV AVI files. RED & BLUE are the only video program that are affected. So RED & BLUE are doing something different than all of the other video programs I use. The key is to find out what that is, and why it doesn't work on my desktop.

Does RED open DV files using the Video for Windows API? or does it use the DirectX API? or maybe the Quicktime API? I beleive that knowing how RED handles DV files is the key to solving this. Then we can start looking for conflicts.

~jr

http://www.johnrofrano.com/



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peter mcauley
Re: RED 4.2 can't read my DV AVI files
on May 9, 2008 at 6:40:24 pm

Hi John,

It certainly sounds to me like this might be related to a codec issue on the Desktop machine alright. And clearly this is not related to RED or we would not be able to do the job on another system.

I believe that RED uses Direct X to read these files but I'll check with one of our engineers to see if he can offer any insight as to how we might be able to resolve this problem.

Thanks,

Peter.






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peter mcauley
Re: RED 4.2 can't read my DV AVI files
on May 9, 2008 at 7:12:39 pm

Hi John,

Engineering also think that this might be a codec issue but find it strange that other apps can open the file but RED cannot. They have asked me to ask you for a few frames of a clip that doesn't work - can you please send that to us via the yousendit.com free ftp service?

Thanks,

Peter.



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John Rofrano
Re: RED 4.2 can't read my DV AVI files
on May 9, 2008 at 8:40:42 pm

OK. I've place the file on my web site with one second of DV footage:

JJR4RED.zip

After the developers check out the file, they can contact me by replying to one of the two emails that I sent to support. Remember, every other video application on my desktop e.g., Vegas Pro 8.0b, DV Rack, Ultra 2, particleIllusion 3.0, Vue 6 Infinite, Carrara Pro 6.0, Cinema 4D, VirtualDub, etc. can read and play these files just fine.

So it's not just a codec issue... it's a codec issue with RED and BLUE. Also BLUE will display the first frame but not play the clip while RED only displays a black frame, so maybe there is a difference in the way RED and BLUE handles AVI files that might be a clue.

Thanks for looking into this. I appreciate it.

~jr

http://www.johnrofrano.com/



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John Rofrano
Re: RED 4.2 can't read my DV AVI files
on Jun 15, 2008 at 2:05:04 am

Peter,

I never did hear from support and I've been so buried in work that I didn't have time to debug this until now but I did find the cause. I got an email from someone with exactly the same problem! This lead me to believe that it wasn't just a quirk about my PC so I investigated it further and here's what I found:

Boris RED can't read DV AVI files with Nero 8 installed! I proved this by creating a new Windiows XP image in a VMWare virtual machine. I install the Boris RED trial and viewed a DV AVI file just fine. Then I installed Nero 8 and Boris RED could no longer read the DV AVI file. RED and Nero were the ONLY software on the box (brand new XP install). I uninstalled Nero 8 and RED could read DV AVI files again. I believe this proves the cause and affect between Nero and Boris.

Apparently Nero inserts it's own AVI Splitter in place of the one that comes with Windows and that is the source of the problem.

Normally the video path is:

AVI File --> AVI Splitter --> DV Video Decoder --> Boris RED
Where the AVI Splitter = C:WINDOWSsystem32quartz.dll

With Nero 8 installed the video path is:

AVI File --> Nero MP4 Splitter --> DV Video Decoder --> Boris RED
Where the Nero MP4 Splitter = C:Program FilesCommon FilesNeroDSFilterNeMP4Splitter.ax

Tell your developers to install Nero 8 trial on their test machine and figure out why it causes Boris RED not to read DV AVI files. Remember, every other NLE and video software on my PC has no problem with this so it seems to be a Boris issue not a Nero issue. It would be nice to know if you can recreate this in the test lab and if you can provide a fix.

Thanks,

~jr

http://www.johnrofrano.com/



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John Rofrano
Re: RED 4.2 can't read my DV AVI files
on Dec 24, 2008 at 2:31:13 pm

I finally got this working. Yea, I know it's been 6 months but better late than never. I thought I would post here just to document it for the community.

I found a an awesome little utility called InstalledCodec. This will list all of the DirectX filters on your system and allow you to disable and re-enable them. I simply disabled the Nero MP4 Splitter and Boris RED / BLUE can now read ALL of my DV AVI files. According to InstalledCodec this filter is part of Nero ShowTime (which I don't use).

It would be nice if BorisFX could fix this problem since it's the only video application on my system that has a problem with this but at least now I have a workaround.

Hope this helps someone else with the same problem.

~jr

http://www.johnrofrano.com
http://www.vasst.com



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