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How do you get Boris to reply to support issues?

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Danrnw
How do you get Boris to reply to support issues?
on May 3, 2007 at 6:00:26 pm

I sent one in (my first time using support) on Friday. Still no response.
This isn't very fast customer service. Are they always this slow?

My problem is there are no controls for any BCC filter I drag into an
FCP timeline. It all worked fine until a week ago when I changed from
one user account to another. Now it doesn't work on either of them.
Same computer. I also upgraded from FCP 5.1.2 to 5.1.4 at the same time.
Right now BCC is useless.

Is there a quicker way to get ahold of Boris than the support forms?
Don't they have a support email address?

Thanks,
Dan



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Paul  FX
Re: How do you get Boris to reply to support issues?
on May 3, 2007 at 10:13:42 pm

Dan, I think I sent you a reply on Monday night but it got rejected. Sometimes our replies with attachments get kicked back to us or sent to a spam folder. I just sent you another email from a different account, please check your email again.

thanks,
Paul


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Danrnw
Re: How do you get Boris to reply to support issues?
on May 3, 2007 at 11:39:07 pm

Thanks Paul. I got it today.
I'm in the middle of following your instructions and will email you tomorrow
if there is still trouble.

Regards,
Dan



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Danrnw
Re: How do you get Boris to reply to support issues?
on May 4, 2007 at 7:28:24 pm

Your fix today resolved it and now everything is running fine.
Thanks Paul.

Dan



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