The employee who authored the DVD's in our facility resigned at the first of the year, and his computer was the only one with Encore installed. I have built 2 DVDs since then, but all of sudden Encore is asking for a Premiere serial number. We have CC working on the computer, but CC doesn't have serial numbers. Is there a solution?
on Feb 18, 2020 at 12:52:04 pm Last Edited By Stan Jones on Feb 18, 2020 at 12:52:24 pm
Adobe stopped allowing the use of Encore (any CS6 product) under the Creative Cloud subscription. This means that you can only use it if you purchased it while CS6 was being sold. So your easiest option is if the actual disks were purchased. If you purchased it directly from Adobe by download, you may be able to get the download from them.
If Encore/CS6 was registered with Adobe, the account will have the serial number. But you need the credentials used to log in.