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Dwaine Maggart saved my behind today

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Bob ZelinDwaine Maggart saved my behind today
by on May 3, 2012 at 12:33:12 am

excellent support from Blackmagic - quick and accurate, and I would have failed without Dwaine. If only the manuals were ACCURATE.

Thank you Dwaine - you saved from looking like an idiot.

Bob Zelin

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Neil SadwelkarRe: Dwaine Maggart saved my behind today
by on May 3, 2012 at 3:48:04 am

Sadly, this is not so in all countries.
Blackmagic support in India, for instance consists of a distributor, who has a representative who replies any support question you ask at Blackmagic's web site.

Recently I had a question about the HDLink Pro, which I posted here on the forum too. I also posted the same question at Blackmagic's web site. Blackmagic's support person in India, who probably received the query, send me a response by mail stating something very obvious and not completely helpful.

Anyway, I'm solving my issue by myself. Will report findings here so others don't have to undergo the futility of Blackmagic support in India.

Neil Sadwelkar
twitter: fcpguru
FCP Editor, Edit systems consultant
Mumbai India

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Margus VollRe: Dwaine Maggart saved my behind today
by on May 6, 2012 at 7:10:45 am

you definitely should make note to BM about this so they could do something with distributor or
the support chain in your country.



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