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XP Deck control - stopped com

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Phil
XP Deck control - stopped com
by
on Apr 25, 2007 at 10:03:28 pm

We have a Decklink HD Pro 4:4:4 on a windows XP system. Everything was up and running for a few days and now we lost deck communication with Preimere Pro. Decklink Deck Control will control the deck but it shows no com under the timecode and will not enter I/O points or get clip.

We have tested with other working 9 pin cables.
Uninstalled the drivers and Preimere, clean installed the drivers and software. The system is on house sync.

Has anyone run in to an issue with deck control and XP. We have worked with a large number of uncompressed BM and AJA systems, but this is our 1st on XP that is used for capture.

Thanks in advance-

Phil


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Luke Maslen
Re: XP Deck control - stopped com
on Apr 26, 2007 at 3:44:22 am

Hi Phil,

Are you aware of any hardware or software changes make to your computer and connected equipment which happened in between the time that Premiere Pro was able to control the deck and then lost communication?

Are you still using a project that was working with device control or are you now working with a new project which migh have different settings?

Regards,

Luke Maslen
Blackmagic Design


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Phil
Re: XP Deck control - stopped com
by
on Apr 26, 2007 at 3:32:45 pm

No hardware or software changes. We were up and running. Did a capture. 30 min later someone put in a new tape to log. Opened the capture window and it was done. (we have tried many tapes and decks since) I have tried the same project as well as new projects. We have shuttle commands but no tc or 'deck com'

We have tried new cable.

Thanks for your help. We need to get to the bottom of this asap.


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Phil
Re: XP Deck control - stopped com
by
on Apr 26, 2007 at 3:36:01 pm

Just reseated the card. All is well.

Thanks-


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Luke Maslen
Re: XP Deck control - stopped com
on Apr 26, 2007 at 10:05:14 pm

Hi Phil,

That is a relief! Thank you for posting the solution to this problem.

Regards,

Luke Maslen
Blackmagic Design


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