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Re: Pro Animator crash on install in CS6

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Edward Wu
Re: Pro Animator crash on install in CS6
on Aug 7, 2012 at 4:01:00 pm

Hi Joe,

I looked at your record and it seems like you are using ProAnimator version 5.1.0 on the Mac. If you're not using version 5.1.0, please send me an e-mail and I can provide the download link to you. My e-mail address is ed@zaxwerks.com.

From your descriptions, it sounds like you are running into a permissions issue with either OSX Lion or Mountain Lion. Below are steps to fix the permissions issue:

Click the "Go" button, hold down the "Option" key on the keyboard and click the "Computer" button. Select your main Hard Drive, go into the "Users > Shared > Zaxwerks" and enable the "Read & Write" permissions for the "Libraries" folder.

Be sure to enable "Read & Write" permissions for everything listed. This may include the "User Account, Wheel, and Everyone".

If you're still having problems, the article below contains pictures that may help:

http://zaxwerks.com/helpcenter/faq9.shtml

Please e-mail me or call us at 626-309-9102 if you're still running into problems.

Best,
Edward


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