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Re: ProAnimator Crashes on Open from AE...

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Edward Wu
Re: ProAnimator Crashes on Open from AE...
on Dec 5, 2011 at 11:32:00 pm

Hi Chris,

Sorry to hear about the issue you ran into and for the slow response. Our city has been hit badly by strong winds, and many electric poles and trees collapsed as a result. We were without electricity since last Thursday.

It seems like you may be running into an issue where the preference file has gotten corrupted. Try going into the "User > Library > Preferences" folder on the Mac, and delete the ProAnimator AE 5 Prefs file. On Windows, go to the C:UsersuserNameAppDataRoamingZaxwerks folder to delete the Preference file.

After deleting the Preference file, try going into the ProAnimator interface again and see if you're still running into the same issues.

If you're still having problems opening your project file, try sending the project file to me at ed@zaxwerks.com

I'll take a look. Sometimes, I'll be able to open up the project file and re-save it for you.

Hope this helps.

Best,
Edward


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