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Re: Ki Pro Mini Troubles

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Jason Tower
Re: Ki Pro Mini Troubles
on Jan 26, 2012 at 11:52:01 am


A while back I was having similar issues as you with our KPM. AJA tech support had me fully reset our unit back to factory configuration and that completely fixed the issues I was experiencing. There's a general reset in the menu, but the support guy had me do a specific key combination to do the factory reset. Unfortuantely I can't remember what that exact procedure is, but if you call tech support, they can walk you through it. I've found AJA tech support to be top-notch, a human being actually answers the phone!

Hope this helps you a bit… I understand your fear & frustration!

Jason W. Tower
Fiddler Films

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