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Re: Ki Pro Mini Troubles

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AJA Sales Department
Re: Ki Pro Mini Troubles
on Jan 25, 2012 at 5:46:53 pm

We would recommend that, if you have not already, you should contact AJA Technical Support for assistance with operation of the Ki Pro Mini.

Regarding your questions, here are some thoughts which AJA Technical Support will also be happy to review with you.

1. If the CF media is removed without using the SLOT button, then it's possible that the directory of the media has been compromised. Media that does not want to mount or halts the boot up process of the Ki Pro Mini typically insinuates that the media has some issue. AJA recommends that you connect this media to a Mac OS X computer which will repair directory issues, then back up your media, and reformat the media in the Ki Pro Mini via the MEDIA menu parameter.
2. If you are using the incrementing record timecode output of the camera via SDI and the Arm Recording parameter on the Ki Pro MIni, be aware that any disruption in the timecode output from the camera will cause the Ki Pro Mini to cease recording. AJA would recommend that your Ki Pro Mini as well as your camera be running the latest firmware. AJA would also recommend the use of the SDI Out connector on the Sony PMW-F3 as opposed to the SDI A or B connectors on the camera.
3. Dropped Frames being reported and an inability to work with the device would again suggest an issue with the media as noted in the first point. AJA recommends backing up the media and reformatting it in the Ki Pro Mini for optimal operation.
4. Operating multiple devices from one battery can produce a high amount of draw on that single battery. The Ki Pro Mini maximum watt draw is 18 watts, the Sony PMW-F3 draws between 20 and 30 watts (depending on power up, idle or operation) and the monitor is likely several additional watts. The Ki Pro Mini requires at least 12 volt power so if the battery "sags" below this value it will power down. The camera and the monitor might continue to operate if they support voltage operation lower than 12 volt when compared to the Ki Pro Mini. It might be wise to try to power fewer devices from the single battery source and/or use a combination of battery sources to power the devices. Additionally, unscheduled power downs of the Ki Pro Mini during recording or playback operations could leave the CF media directory in a less than ideal state.
5. Truncated recordings where the data has been written to the media but not closed properly again suggest that the media directory is compromised either by not using the SLOT button prior to media removal or abrupt power downs during recording/playback. The recordings where data is written but the file is not closed properly may be recovered via the Movie Repair service offered by AeroQuartet:
6. Again, refer to the notes regarding a media directory that is likely compromised.
7. Erratic behavior of the transport buttons would again suggest a media directory that has been compromised.

We are sorry you have experienced issues, but AJA Technical Support will be happy to review your configuration and use of the device to see if they can offer advice to improve your experience. If they deem that there is any issue with your Ki Pro Mini, they will be happy to arrange an RMA of the unit. They may be reached via phone or email between 9am and 5pm PST, Monday through Friday.

AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US

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