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Re: Cannot copy file from Ki Pro HD to Mac Pro HD, says it's corrupt

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AJA Sales Department
Re: Cannot copy file from Ki Pro HD to Mac Pro HD, says it's corrupt
on Jul 7, 2011 at 8:00:27 pm

Sorry to hear you had problems with your recent use of the Ki Pro. Problems with footage are very rare and are usually related to removing media inappropriately or an actual disk i/o error. It's possible that your physical disk inside of the Ki Pro Storage Module has some directory issue or a bad sector. AJA can issue an RMA for the Storage Module if you'd like. Simply contact AJA Technical Support to arrange this.

Regarding removing the media appropriately: always be sure to use the SLOT button to properly remove the media. This step helps eliminate the potential for directory errors. If you have not been doing this, the directory for the media can become corrupted and lead to potential write and read issues.

Again, if you would like your Ki Pro Storage Module replaced, please feel free to contact AJA Technical Support for an RMA.

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AJA Video Systems
+1 (530) 274-2048 Intl.
(800) 251-4224 US
sales@aja.com


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