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Adobe Premiere Pro CC 2017: No video !

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charles beny
Adobe Premiere Pro CC 2017: No video !
on Sep 13, 2017 at 2:00:22 pm

Hello America, Hello the world

I'm a french dude, big fan of David Blaine and I would like to start editing some of my street magic videos.

Here is the problem :

All the videos I use come from an iPhone 6s (.Mov)
When I create a sequence, i can hear the sound but i don't have the image, no matter what i do.

It seems that the whole problem is due to a codec issue: I actually can not find H264 pre-config in the settings of my version of Adobe Premiere pro CC 2017.

How can I get this H264 setting ?
Are there any other possible cause ?

Some info:

TOSHIBA Qosmio x870
Intel (R) core i7-3630QM CPU @ 2.4GHz
8 Go
System: 64 bits

My pilots and both Premiere pro and Adobe reader are up to date.

Don't hesitate to ask me anything that could be relevent for you guys to help me
Thanks so much for reading

Have a great day


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