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GenArts Sapphire Effects Plug-ins Not Loading in Adobe Premiere CC 2015.3

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James Brady
GenArts Sapphire Effects Plug-ins Not Loading in Adobe Premiere CC 2015.3
on Jun 27, 2016 at 5:36:41 pm

Since updating to CC 2015.3, Adobe Premiere seems to have a problem locating Sapphire plug-ins. Premiere will launch and visibly load all Sapphire effects (listing them all on the Premiere launch screen), but once launched, none of the Sapphire effects are available in the effects tab. All other 3rd party effects load fine and Sapphire plugins load correctly in After Effects. So the issue would seem to be only between Sapphire and Premiere.
After several hours-long phone calls to GenArts, and multiple combinations of uninstalling Sapphire, deactivating Sapphire license, clearing Premiere cache, reinstalling and re-licensing, their tech support was ultimately unable to determine how to correct the problem.
Any ideas about how to correct this issue are appreciated.

Best,
James

James Brady
Senior Editor
Results Video, Inc.
El Paso, Texas
http://www.resultsvideo.com


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