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Re: reinstallation problem CS4

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david grantham
Re: reinstallation problem CS4
on Jan 31, 2012 at 7:03:27 am

I spoke too soon above. That installation wasn't stable.

None of the many fixes which can at this time be found on the web for this problem solved it in my case. It took a lot of Adobe tech support time and they were flummoxed for about a week until eventually suggesting the creation of a new Administrator User Account and re-installing from that account. Uninstalling my firewall (Zone Alarm Free) may have helped (exiting it alone did not help) and there's a chance that uninstalling AVG (free) antivirus helped also. I reinstalled those security programmes after the succesful PPro re-installation and so far PPro appears to be running as well as after its original installation on this machine.

Besides PPro there are only a couple of DAWs (Reason and Cubase) on this machine, and a VST instrument called 'Play' from EastWest software. Otherwise it's a clean and new XPpro SP3 installation. Must be a conflict somewhere in the original administrative user account from which these other programmes were installed, but we did not find it.

I hope someone else finds this solution here and saves themselves a lot of down-time.


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