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Audio not working on cell phone speakers

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Lucas Alex
Audio not working on cell phone speakers
on Aug 5, 2019 at 7:05:53 pm

Hello everyone!
I couldn't find anything about this problem I'm having, but hopefully some of you will know what's going on.

I edited and exported a video on Premiere Pro CC 2017, using the high bitrate h264 preset. Everything seemed fine but when the client posted the video on YouTube they realized the audio was not playing correctly through cell phone speakers. It works with earphones on the cell phone, and works fine on the computer. But on phone speakers it sounds completely distorted and low.

Here's the video:

And here's what I've tried so far:
* Tested the video on vimeo and google drive
* Tested on multiple phones, both android and apple
* Exported using various video and audio codecs and settings
* Put through a converter (handbreak)
* Tested just the original audio to see if it was working, and it is

If you've seen this, please help me.
Thank you!

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