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No sound in premiere pro on videos, why?

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ryan elder
No sound in premiere pro on videos, why?
on Apr 15, 2018 at 12:49:36 am

Basically I am editing someone else's short film, and the video files he gave me have no sound in Premiere Pro. Does anyone know why this?

The sound on the audio tracks is turned on. But even when I play the video clip from the project panel, and play it in the source monitor, there is no sound there either.

If I play the original video files with windows media player or VLC media player, there is sound there, but once brought into Premiere Pro, the program rejects the sound, and there is no sound waveforms on the soundtrack even. Is there a way to get Premiere to accept the sound? The videos are listed as MP4 format in the properties.

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