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Re: NAB 2012: HP

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Tim Wilson
Re: NAB 2012: HP
on May 4, 2012 at 2:01:48 pm

[Thomas Frank] "One HP support is as crappy as the Apple warranty but this is a different story."

You have GOT to be kidding!!! HP's warranty completely blows away anything Apple has ever considered. You can get 3-yr ONSITE repair, with guaranteed next business day delivery of parts -- and you may note even need the onsite repair because you can change the parts yourself with no tools!

We're talking about the Z1, but HP laptop warranties INCLUDE replacing the SCREEN, or any other part of the computer for any reason, like dropping it in water. If you get a single drip inside a Mac laptop, Applecare won't touch you, and forget about replacing a screen.

And HP does all this for LESS than the cost of Applecare!

A bunch of people talked about that on another thread: HP's service is amazing. Here's one post:

the hp 3yr warranty is amazing, had a motherboard blow on a z800 we use on o.b's (so it gets kicked around a fair bit)next day on site repair no quibble, no charge. Similarly a machine bought in the uk but being used in brazil was replced next day after a power surge on an o.b. just read out the model no and ref no. and they come worldwide...all of this included in the purchase price.

So no matter where in the world you are, even if it's in a different country than the one you bought your computer -- overnight replacement, onsite delivery.

Apple would never attempt to provide service like this FOR ANY PRICE because they're not committed to pro computer users. Or, you can get coverage like this for LESS the cost of Applecare.

Look, there are plenty of reasons not to buy an HP computer if you don't want to, especially if you're all Mac. But the difference in service is night and day.

Honestly, if you care about a company who commits to inexpensive, overnight, onsite service for its pro computing customers, you will never buy another Mac for as long as you live.

Tim Wilson
Associate Publisher, Editor-in-Chief
Creative COW Magazine
Twitter: timdoubleyou

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