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Re: It just happened AGAIN!

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Robert Pitman
Re: It just happened AGAIN!
on Feb 13, 2014 at 5:46:20 am

Hello Francois,

As Margus stated, go Mac: /Library/Application Support/Blackmagic Design/DaVinci Resolve/CaptureLogs.app

Run the CaptureLogs app and a file will be save to your desktop with a name like "DaVinci-Resolve-logs-"DATE"-"number code".tgz.

Give them a little write up, your OS, hardware specs, media file specs, PLUS your exported Resolve project, XML/EDL/AAF etc.

The location on the PC is Windows: C:\Program Files\Blackmagic Design\DaVinci Resolve\CaptureLogs.bat

Resolve stability is only as good as the feedback we give!

I hope this helps?

Cheers,
Robert


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