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Vegas Video 14 -- Can't get Magix customer support to fix it

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Dan Benkman
Vegas Video 14 -- Can't get Magix customer support to fix it
on Feb 9, 2017 at 3:41:00 pm

Last November I purchased the Vegas 14 Suite
-They took the money from my credit card
-I get emails from Magix, but never the email they send with the serial numbers
-I tried to log into my account, but it always says that my password is wrong
-I used the 'reset password' option many times, but the email NEVER comes to reset my password
-Since I can't log in, I can't request help with this problem
-As far as I can tell, they NEVER answer their phone, it just tells you they are busy and hangs up. You can't wait on hold.

-So I made a new account using another email address I have
-I logged in and described the problem
-We went back and forth
-Finally, they said log into my original email address to get the serial numbers so that I can install Vegas, and closed the problem.

Do you see the problem here? After several emails they said the solution was to do what I can't do, namely log into my old email account !!! That was the whole problem from the beginning!!!

When I replied to their 'solution' to log into my old account , the one with my original email, they said (probably a computer) that the problem was closed and to open a new problem.

I opened a new problem with Magix, and described the problem as I just did here. It appears that they simply don't want to deal with me any more, because they are not responding. I told them that if they didn't solve this, that I would have to go on various bulletin boards and tell everyone about the problem.

I also told them that one simple solution to the problem was simply to give me my money back.

So the way it stands now:
-Their 'solution', after several emails back and forth, was to use the old email that I can't log into, and can't reset the password to fix.
-They have not returned the money I paid, and are not responding to me any more.

Are they trying to steal my money? I don't think so. I think it's a problem with their server that they can't grasp, coupled with poor, and perhaps incompetent customer service.

But that doesn't change the basic fact that they are keeping my money and I can't activate Vegas 14.

I could probably just buy the Vegas 14 suite again, using my new email and new account, but I see no guarantee that the problem won't happen again. And why should I have to pay for it twice?

So be careful when buying something on line from Magix. You may not be able to use it, and they may keep your money.


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