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Re: PI serial #

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Francois Blawat
Re: PI serial #
on Jun 10, 2017 at 5:18:25 am

Paul,

That Is strange since GenArts indicated users are supposed to use that Website. Can you go here to see what GenArts is seeing: http://www.genarts.com/sn-lookup.html and type in your serial number. It should show you what system GenArt thinks Particleillusion is connected to.

Here is what I show the process of getting Assistance.

1. Go to http://support.genarts.com/
2. Click the Submit Ticket button option that is listed above: http://support.genarts.com/Tickets/Submit/RenderForm/2
3. After filling out all of the items in the questions
4. Fill out Captcha question
5. Click Submit

Then I would also suggest you send an email to genarts at support dot com to let them know you also sent them a request for assistance via their website. I really hope that Boris FX gets involved as well since it seems strange that Genarts is dropping the ball here.

Good Luck.

- - - - -
FixitMad


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Current Message Thread:
  • PI serial # by Paul Hansen on Jun 8, 2017 at 9:13:38 pm
    • Re: PI serial # by David MacRae on Jun 9, 2017 at 3:55:52 pm
    • Re: PI serial # by Francois Blawat on Jun 10, 2017 at 5:18:25 am





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