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Re: 2 degress frost

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Bob ZelinRe: 2 degress frost
by on Jun 24, 2008 at 12:41:54 am

you will find that the best system for you is strictly based on ONE THING - the support you get from the company that you purchase from. You have seen that we have had good experience with Tiger Tech (MetaSAN), and Apace. I am sure that Andy and the team at EditShare will do a great job. But please do NOT base your purchase on how "cool" the system is. None of these systems will just plug in and work - they all require setup, and the ability to ask a lot of questions. If you find that you can't find this kind of support from no matter what product you decide on - then you are buying the wrong product. Editshare and Facilis are both known for excellent support. But no matter what reputation you "hear about" - it means nothing until you can get someone on the phone to actually ask questions - because BELIEVE ME, when the big expensive box arrives - you will ABSOLUTELY have questions - and if there is no one on the other end of the phone, you are screwed.

Bob Zelin




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