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Re: AVCCAM Viewer doesn't work

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Haydn Allbutt
Re: AVCCAM Viewer doesn't work
on Sep 25, 2012 at 11:30:11 pm

I know this is an old post, but I regularly look up information about topics I am currently working on and find information posted on Forums invaluable. Unfortunately I can't offer a solution but just wanted to add here that as of Wed 26th September 2012 the Panasonic AVCCAM viewer software is still not fixed. It is still useless.

I use my AG-AC160AEN to record ice skating competitions. They routinely run over three or four days. So I will generally end up with 240 or so clips. Unfortunately the .MTS file type that my Panasonic camera records to can NOT readily be played by most viewers, inlcuding windows media player, VLC player, real player or DivX player. So I needed something that I can quickly look at clips and log what is on them (I just type this into excel) for when I am ready to edit.

My work flow is to film, take the SD cards at the end of the day, copy the .mts files to my computer using teracopy (which checks that the files were copied correctly), then once the competition is finished I get to work editing.

As I say nothing can play these file types except the camera itself or Premiere Pro (which is my editing software of choice). But it is a bit cummbersome to import all files to a premiere pro project, just so I can check them out.

I thought AVCCAM viewer would be able to view them, but once I had installed the software, I couldn't open any of the video files. On page 24 of the manual I found the note, "For image data in the PC, it is possible to play back only the image data copied using this software. It is not possible to play back data copied using Explorer, etc." This is the only place this is mentioned, there is no instruction in the camera's manual or on Panasonic's web site telling any body this.

Since I copy my video files using Teracopy I effectively can't use this software to view them.

Secondly, when I take a card from my camera and try to use AVCCAM viewer software to copy the files, the AVCCAM viewer tells me "Images may be damaged. Insert media on which images were properly recorded."

So not only can this software not view any of Panasonic's own file type (panasonic together with sony developed the .MTS file type), but the software can not copy any files from a card used to record them. And no, my card was not damaged, the files can still be viewed on the camera and in Premiere Pro, it is just the software that is useless.

Panasonic, can you please for the love of God, fix your AVCCAM viewer software. We would like it to:

  • View any .mts file anywhere, no matter how they got there, eg whether copied by AVCCAM viewer or Explorer or any other method

  • Fix the fault that prevents AVCCAM viewer from recognising intact and functional files on a recorded card

  • If you are going to have such a limitation on your software that you can only view files that were copied by the software, you need to tell people about that so they know to use this software to copy the files to their drive - your software should NOT be this limited but if it is bacause you don't have very good programmers working for you then at least tell people more clearly of this limitation

  • NB: I say again, because video files on a professional shoot are way too valuable to just copy across with anything, we need to use software that checks the integrity of the copied file. Therefore I do NOT want to have to use AVCCAM viewer to copy files. So you MUST allow AVCCAM viewer play files that have been copied by other software. This functionality is NOT open for discussion or excuses.

    Lastly, could Panasonic also PLEASE release some codecs for this file type so other media viewers can play these files (eg windows media player).

    If anyone working at Panasonic or anywhere else who knows who at Panasonic to send this too, please do.


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