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Re: Cancellation Policy

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Patrick Ortman
Re: Cancellation Policy
on Nov 8, 2016 at 11:09:30 pm

I've been doing this long enough to chime in:

Our services include creative consulting, and we get paid for that- not "just" for shooting. If you tend to do a lot of creative consulting with clients, you should charge for those services, and your contracts should be structured to make sure you get paid for that time.

You must also have a kill fee or liquidation clause in your contract. It will say that all or part of the money you have received to date is yours, even if they cancel. It still blows my mind that otherwise smart people don't include something like this. This is business, and if you're providing a service that's valuable, you need to cover yourself in case a client needs to cancel, or you will not be in business very long.

Sorry is this seems a bit harsh. But the clearer your working relationship is with your clients, the better your relationship. If they look at you as providing more than a commodity service, they'll happily treat you right, if you show them how to do that. Having clear contracts and milestones in payments helps everybody.

Los Angeles and New York video production for businesses and brands:

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