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Re: Advice regarding an Unbearable Client I don't want to lose

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Dylan Hargreaves
Re: Advice regarding an Unbearable Client I don't want to lose
on Jun 28, 2011 at 1:08:09 pm

You need to sit down and have a conversation with them. Adult to adult.

I'm detecting a certain amount of fear and reluctance from you to take the issue by the horns. This shouldn't be the case. You're not a recent graduate, you're a professional with 10 years experience. You also understand the system which gives you a certain amount of power as I suspect it's not that easy for them to find and slot in a replacement if they gave you the boot. Especially not with the workflow they've got.

So yeah, tell the boss you need to chat. Set out the situation and tell him it urgently needs addressing or else the integrity of his operation is seriously compromised.

Tell him that fixing it won't be free, or necessarily that cheap, but you can make it cost effective. And if he gives you the old 'eff it, just fix it', be prepared to walk.

Sometimes, no amount of money is worth the hassle.

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